Pearson VUE ( www.pearsonvue.co.uk) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 175 countries. Pearson VUE is a business of Pearson the world's leading learning company.
We believe in equality of opportunity and employ people solely on the basis of their skills and abilities”. *Fixed Term Contract for 17 months *
The Role This is an exciting opportunity based in Birmingham for you to join our team and invigilate/administer computer based tests. The successful candidate will be contracted for a minimum of 50 hours per month. You should be flexible to work a variety of pre-agreed shifts which will be within the following opening hours:
- Mondays 7:30am - 4:45pm
- Tuesdays 11:00am - 8:15pm
- Wednesdays 7:30am - 4:45pm
- Thursdays 7:30am - 4:45pm
- Friday 7:30am - 4:45pm
- Saturdays 7:30am - 12:15pm
Pearson Professional Centres (PPCs) are part of an international network of computer-based testing centres which deliver quality examinations in a highly secure environment. Pearson VUE has a wide range of clients and a comprehensive suite of tests which require a variety of approaches both in test type and method of delivery.
The appointed individual will be responsible for the efficient delivery of tests to candidates. This is achieved by following procedures and guidelines provided by the Company, whilst ensuring the highest standards of customer service are maintained at all times. The individual will also be responsible for the continual enhancement of the brand image.
Key Responsibilities
- Provide a high level of customer service at all times.
- Ensure candidates’ needs are met with understanding and respect.
- Understand the testing needs and procedures for every Pearson VUE client and have the capability to adjust approach accordingly.
- Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to.
- Maintain professional relationships with colleagues and candidates.
- Ensure the integrity and security of tests are maintained and that they are supervised to the required standard.
- Comply with all incident reporting and escalation procedures.
- Maintain own competencies in all of the systems and procedures – requesting training as necessary.
- Comply with business needs on a day to day basis.
- Ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements / testing, as they occur.
- Assist and support business initiatives to maximise centre profitability.
- Perform other administrative tasks as required.
- Perform daily test centre opening and closing procedures.
All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. All employees are responsible for supporting and implementing Company policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function. Full details of these policies and procedures are available on Pearson VUE’s Sharepoint System. Key Activities
Ensure equipment is operational and test stations are in working order to deliver testing.
- Review transmission and error logs in locally operating software to ensure correct functionality (including schedule download and results upload processes).
- Periodic download and review of examinations and test centre schedules.
- Review test schedule and ensure the preparation for candidates (including those with special needs) is made.
- Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and client procedures.
- Explain the test process to candidates and deal with other queries as required.
- Print and provide post-test score reports to candidates as required.
- Schedule appointments for possible call-in and/or walk-in candidates as required.
- Liaise with Pearson VUE technical support staff to investigate and resolve technical issues.
- Ensure all hours and leave are recorded and authorised within Company guidelines.
- Help to ensure a clean, professional, quiet testing atmosphere in the centre.
- Ensure all concerns are communicated to the Test Centre Manager in a timely manner.
- Undertake all accreditations and skills checks as required by the business.
- Support and deliver any events and alternative test delivery processes as defined, both in permanent and temporary locations.
- Undertake reasonable additional duties to ensure the smooth running of the test centre.
- In the absence of the Test Centre Manager you may be required to Act Up in line with the Company’s Acting-Up Policy.
Essential Experience and Qualifications
Req Number: 5217BR
Position Title: Test Centre Administrator -Birmingham
Contract Type: Maternity Cover
Position Type: Part Time
Advertised Salary: £9.05 per hour
No. of Vacancies: 1
Place of Work: Birmingham
Business Unit: Pearson VUE
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