(USA-AZ-Scottsdale) Collector I
From coast to coast, Rural/Metro employees are tied together by their overwhelming desire to help others. Every day and every call for our team of highly-trained professionals is different than the one before. At Rural/Metro, we celebrate the successes of our team members, and doing the right thing for those we serve. Rural/Metro is a leader in private ambulance and fire protection services in 21 states and more than 700 communities nationwide. Rural/Metro has provided high-quality patient care, met and exceeded the expectations of the communities we serve, and invested in the success of our employees since 1948. Job Summary: Determines best course of action consistent with Rural/Metro collection standards to increase collection of payments from customers. Conducts collection efforts politely and diplomatically but with persistence and patience. Demonstrates proficiency in effectively utilizing available collection tools so to impact department goals. Essential Functions: Technical Expertise * Demonstrates knowledge, understanding and utilization of: CRS, Predictive Dialer, SOS and Credit Card/ACH functions. Collection Knowledge * Demonstrates knowledge and understanding of the Federal and State collection guidelines and regulations. * Maintains understanding of company and department policies and procedures. Customer Service * Displays sincere and conscientious effort to satisfy the needs of both internal and external customers. * Customers are spoken to in a professional and respectful manner. * Maintains a strong track record for not generating complaints. Account Documentation * Consistent documentation relating to collection activity and customer conversations. * Notes and clear concise and easily understood. Talk-Off Effectiveness * Utilizes collection talk-off techniques in a manner consistent with department guidelines. * Tone is professional and business like. Collection Goals * Consistently meets or exceeds collections goals. Unit Management * Consistently maintains unit. ie: Follow up, broken promises and new accounts. * Correctly moves account within CRS. Attendance * Strong track record with regard to meeting schedule requirements. Training * Participate in training programs as required. * Attends communications meetings Additional Duties: * All duties as assigned or administered. Qualifications: * Ability to read, write and speak English in an easily understood manner. * Assess customer’s ability to pay in a reasonable manner. Provide deadlines and payment instructions. * Provides professional customer service, taking appropriate actions to avoid / resolve complaints. * Coordinates collection efforts as directed by Management to achieve department objectives and goals. * Maintains knowledge of Federal and State laws and regulations as well as company collection and policy procedures. Education Requirements: * High School diploma or GED. Physical Requirements: * Requires long periods of sitting at a computer workstation. Must be able to lift up to 20 pounds when needed and move object/materials to locations that may be up to 20 feet away. Equipment Operated: * General office equipment Working Conditions: * Work performed in an office environment. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, couch, or crawl; and talk or hear. Occasionally: Walking inside and outside, pushing, pulling, may lift and carry no more than 50 pounds. Frequently: Lifting and carrying no more than 10 pounds, typing 40 wpm, stooping, bending. Constantly: Hearing/listening, clear speech, touching, seeing, and typing. Cognitive/Psychosocial Requirements & Mental Requirements: Occasionally: Analyzing, judgment. Frequently: Memorization, perception/computation, problem solving, simple and complex math skills, reasoning. Constantly: Simple reading and writing, clerical, decision making. Stress Factors: Frequently: Repetitive tasks, high pressure. Occasionally: Fatigue, intense tasks Equipment Operated: Occasionally: Multi-media equipment for training purposes, voice recorder tape system Frequently: Use Company and/or personal owned vehicle for business purpose Constantly: Telephone, computer, mouse, keypad, calculator, copy machine, stapler, 3-hole punch, postage machine, fax, scanner, cell phone and/or blackberry, laminating machine, and printer Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasionally: Outside Frequently: Works around others, works alone, face-to face and verbal contact with others, inside, noise, extended day. Constantly: Works with others, face-to-face and verbal contact with others. Closing Statement: This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need. Rural/Metro is a proud Equal Opportunity employer, m/f/d/v. *ID:* 2014-4506 *# of Openings:* 1 *Position Type:* Regular Full-Time *FLSA Status:* Non-Exempt *About Us:* From coast to coast, Rural/Metro employees are tied together by their overwhelming desire to help others. Every day and every call for our team of highly-trained professionals is different than the one before. At Rural/Metro, we celebrate the successes of our team members, and doing the right thing for those we serve. Rural/Metro is a leader in private ambulance and fire protection services in 21 states and more than 700 communities nationwide. Rural/Metro has provided high-quality patient care, met and exceeded the expectations of the communities we serve, and invested in the success of our employees since 1948. *Date:* 2014-01-31 *Country:* US *State:* AZ *City:* Scottsdale *Postal Code:* 85258 *Category:* *Job Type:*
(USA-AZ-Scottsdale) Collector I
(USA-AZ-Scottsdale) Collector I,(USA-AZ-Scottsdale) Collector I,(USA-AZ-Scottsdale) Collector I,(USA-AZ-Scottsdale) Collector I,(USA-AZ-Scottsdale) Collector I,(USA-AZ-Scottsdale) Collector I,(USA-AZ-Scottsdale) Collector I,(USA-AZ-Scottsdale) Collector I,(USA-AZ-Scottsdale) Collector I,(USA-AZ-Scottsdale) Collector I from Jobs http://ift.tt/1j1fUFB
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From coast to coast, Rural/Metro employees are tied together by their overwhelming desire to help others. Every day and every call for our team of highly-trained professionals is different than the one before. At Rural/Metro, we celebrate the successes of our team members, and doing the right thing for those we serve. Rural/Metro is a leader in private ambulance and fire protection services in 21 states and more than 700 communities nationwide. Rural/Metro has provided high-quality patient care, met and exceeded the expectations of the communities we serve, and invested in the success of our employees since 1948. Job Summary: Determines best course of action consistent with Rural/Metro collection standards to increase collection of payments from customers. Conducts collection efforts politely and diplomatically but with persistence and patience. Demonstrates proficiency in effectively utilizing available collection tools so to impact department goals. Essential Functions: Technical Expertise * Demonstrates knowledge, understanding and utilization of: CRS, Predictive Dialer, SOS and Credit Card/ACH functions. Collection Knowledge * Demonstrates knowledge and understanding of the Federal and State collection guidelines and regulations. * Maintains understanding of company and department policies and procedures. Customer Service * Displays sincere and conscientious effort to satisfy the needs of both internal and external customers. * Customers are spoken to in a professional and respectful manner. * Maintains a strong track record for not generating complaints. Account Documentation * Consistent documentation relating to collection activity and customer conversations. * Notes and clear concise and easily understood. Talk-Off Effectiveness * Utilizes collection talk-off techniques in a manner consistent with department guidelines. * Tone is professional and business like. Collection Goals * Consistently meets or exceeds collections goals. Unit Management * Consistently maintains unit. ie: Follow up, broken promises and new accounts. * Correctly moves account within CRS. Attendance * Strong track record with regard to meeting schedule requirements. Training * Participate in training programs as required. * Attends communications meetings Additional Duties: * All duties as assigned or administered. Qualifications: * Ability to read, write and speak English in an easily understood manner. * Assess customer’s ability to pay in a reasonable manner. Provide deadlines and payment instructions. * Provides professional customer service, taking appropriate actions to avoid / resolve complaints. * Coordinates collection efforts as directed by Management to achieve department objectives and goals. * Maintains knowledge of Federal and State laws and regulations as well as company collection and policy procedures. Education Requirements: * High School diploma or GED. Physical Requirements: * Requires long periods of sitting at a computer workstation. Must be able to lift up to 20 pounds when needed and move object/materials to locations that may be up to 20 feet away. Equipment Operated: * General office equipment Working Conditions: * Work performed in an office environment. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, couch, or crawl; and talk or hear. Occasionally: Walking inside and outside, pushing, pulling, may lift and carry no more than 50 pounds. Frequently: Lifting and carrying no more than 10 pounds, typing 40 wpm, stooping, bending. Constantly: Hearing/listening, clear speech, touching, seeing, and typing. Cognitive/Psychosocial Requirements & Mental Requirements: Occasionally: Analyzing, judgment. Frequently: Memorization, perception/computation, problem solving, simple and complex math skills, reasoning. Constantly: Simple reading and writing, clerical, decision making. Stress Factors: Frequently: Repetitive tasks, high pressure. Occasionally: Fatigue, intense tasks Equipment Operated: Occasionally: Multi-media equipment for training purposes, voice recorder tape system Frequently: Use Company and/or personal owned vehicle for business purpose Constantly: Telephone, computer, mouse, keypad, calculator, copy machine, stapler, 3-hole punch, postage machine, fax, scanner, cell phone and/or blackberry, laminating machine, and printer Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasionally: Outside Frequently: Works around others, works alone, face-to face and verbal contact with others, inside, noise, extended day. Constantly: Works with others, face-to-face and verbal contact with others. Closing Statement: This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need. Rural/Metro is a proud Equal Opportunity employer, m/f/d/v. *ID:* 2014-4506 *# of Openings:* 1 *Position Type:* Regular Full-Time *FLSA Status:* Non-Exempt *About Us:* From coast to coast, Rural/Metro employees are tied together by their overwhelming desire to help others. Every day and every call for our team of highly-trained professionals is different than the one before. At Rural/Metro, we celebrate the successes of our team members, and doing the right thing for those we serve. Rural/Metro is a leader in private ambulance and fire protection services in 21 states and more than 700 communities nationwide. Rural/Metro has provided high-quality patient care, met and exceeded the expectations of the communities we serve, and invested in the success of our employees since 1948. *Date:* 2014-01-31 *Country:* US *State:* AZ *City:* Scottsdale *Postal Code:* 85258 *Category:* *Job Type:*
(USA-AZ-Scottsdale) Collector I
(USA-AZ-Scottsdale) Collector I,(USA-AZ-Scottsdale) Collector I,(USA-AZ-Scottsdale) Collector I,(USA-AZ-Scottsdale) Collector I,(USA-AZ-Scottsdale) Collector I,(USA-AZ-Scottsdale) Collector I,(USA-AZ-Scottsdale) Collector I,(USA-AZ-Scottsdale) Collector I,(USA-AZ-Scottsdale) Collector I,(USA-AZ-Scottsdale) Collector I from Jobs http://ift.tt/1j1fUFB
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