(USA) Global Account Manager
Business Title: Global Account Manager Requisition #: USAHQTBI-7309 Position Type: Full Time - Regular . Work Countries: United States Work Cities: Virtual US . Job Description: Where willyourcareer take you? We're not just any travel management company. We help clientstravel smartandachievemore. Global Account Manager SABRE GDS EXPERIENCE REQUIRED Job Summary: Responsible for managing all aspects of assigned client portfolio account(s) to include but not limited to client retention, contract negotiation, implementation and business consolidation, sales of products and services, financials (budgets, billing, payment and profitability), business planning and reviews, establishing relationships with key decision makers in multiple regions, staff development, business continuance and escalation of operational issues. MNAM--Coordinates and manages travel projects and initiatives for multiple countries and service configurations for a single customer that has not centrally consolidated their travel program typically across multiple regions. Works with local country contacts (internal and external) to accomplish client goals. Key Targets: Financial: - Client Retention - Account Profitability - Increase revenues by means of Up-Selling and Cross-Selling - Ensure billing is accurate, on time and compliant to the client agreement - Decrease days of outstanding Accounts Receivable, if applicable - Increase payments by credit card or BTA, if applicable Non-Financial: - Measure & Achieve Customer Satisfaction - Achieve Service Level Agreement (SLA) / Key Performance Indicators (KPIs) - Achieve non-financial contractual / performance commitments - MIS/CDS: Accurate, Timely, Delivery Method Job Specific Essential Duties & Responsibilities: Core Responsibilities: Provide leadership to account team: - Responsible for the coordination of communication across countries both BCD Travel and client's cross-national initiatives or interests. - Work with Local Account Managers to create supporting business plans/initiatives to support the multinational plan - Umbrella policy implementation and communication to the region, including budgets, SLAs, etc., as applicable - Demonstrate and communicate the value that BCD Travel provides to the client. - Work closely with internal teams to ensure contractual commitments are met. Develop Business Plan, implement key deliverables, measure results: Formulate and manage multinational business plan with client: -Develop: Working with client and BCD Travel team, identify short-term and long-term objectives for the global program and outline solutions to achieve objectives, including measurements and timelines. -Implement: Create action plan to implement each program objectives with actions and timelines. -Measure and Report Results: Put into place tracking and reporting for each objective and indicator. -Account Reviews: Plan and execute quarterly business review. Plan annual strategic business review. Create actions for deficiencies. Service Level Agreements (SLAs) and/or Key Performance Indicators (KPIs): - Develop: Develop Service Level Agreement for Service, Financial, MIS/CDS, Program Performance, Technology and Communication indicators, as applicable. - Measure and Report: Put into place tracking and reporting for each indicator. - Create and manage business improvement plans, as required. - Crisis Management responsibility, plans and tools. Financial: - Create and manage to budgets and financials (includes billing, payment & profitability). - Overall responsibility for profitability of contract. - Responsible for consolidated financial reporting to customer, if needed. - Increase revenues by Up-Sell and Cross-Sell of products and services that meet client's needs. Manage new business implementations: - Work closely with BCD Travel partners/affiliates in countries servicing the client or with sales opportunities - Oversee the implementation of new business, working closely with global implementation team to ensure customer expectations are met. Establish & maintain relationships: - Overall responsibility for relationship with your client at multi-national level. - Establish and maintain relationships with key customer decision makers at all levels within the customer organization, including introduction of BCD Travel senior management to customer. - Establish and maintain relationships within BCD Travel (owned, partners and affiliates) to achieve results for customer. - Develop and maintain strategic global supplier relationships - Build an internal network with departments, local leaders and key support team members in order to effectively accomplish goals and initiatives that benefit the client and BCD Travel. Negotiations: - Negotiate client contract terms and manage to all contractual terms - Up-sell and cross-sell products and services that meet client's needs - Introduce consulting services to enhance program. Operational & Global Reporting Requirements: - Owner of overall service delivery strategy - Identifies opportunities to use global /local technology tools and new processes. - Communicates customer operations requirements to all owned, partner and affiliate servicing locations. - Escalates operational issues without personally taking on responsibility of solving the issue. - Develops business continuance plans - Working with Global CDS, ensure each country is providing the required data within the agreed delivery time. Secondary Duties & Responsibilities: - Working with Supplier Relations, evaluate success of client preferred supplier programs, assess and recommend areas for improvement. - Create and execute surveys and present survey results to support program requirements; plan for global traveler satisfaction survey. - Seek out internal and external information to ensure clear understanding of client dynamics and BCD Travel solutions. - Organize, prepare and/or participate in customer events/training seminars where appropriate. Essential Job Functions: - Must be able to come to work promptly and regularly - Must be able to take direction and work well with others - Must be able to work under the stress of and meet deadlines - Must be able to concentrate and perform accurately while meeting applicable productivity measures - Must be able to change productively and to handle other tasks as assigned Key Contacts / Relationships: Internal:Regional Account Managers, National Account Managers, Operations Managers, CDS, Supplier Relations, Advito, Finance, Legal Department, Sales, Senior Management, BCD Travel Partner & Affiliate Offices External:Customer Global and Regional Account Managers and key location contacts, Industry Suppliers Qualifications / Knowledge / Experience: Essential: - 3+ yrs travel industry experience in account management or management role - Experience implementing & managing large market/ regional clients - Fluent in business English - Thorough knowledge of business travel management (AM & Ops) - Thorough knowledge of travel industry technology - Strong business knowledge - Effective communication skills (oral, written & presentation) - Ability to travel domestically & int'l on regular basis Preferred: - College / University degree preferred - Second language preferred - 5+ years business travel experience - Experience managing cross functional work teams Critical Characteristics & Competencies: Differentiating Competencies: - Innovation; Develops new ideas and initiatives that improve the organization’s performance. - Negotiating; Knowledge of successful negotiation concepts and techniques; ability to successfully negotiate across the organization and with external vendors and clients in a constructive manner. - Influencing; Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization. - Business Acumen; Knowledge, insight and understanding of business concepts, tools and processes that are needed for making sound decisions in the context of the company’s business; ability to apply this knowledge appropriately to diverse situations. - Effectiveness Measurement; Ability to measure the quality and quantity of work effort for the purpose of improvement. - Relationship Management; Ability to establish and build healthy working relations and partnerships with clients, vendors and peers. - Cost Benefit Analysis; Knowledge of tools, techniques and practices for analyzing the purpose and scope of a producer, a product, a process, or project in terms of cost and benefits. - Cross-Team Integration; Leads multiple teams to communicate and coordinate work as one team. - Planning: Tactical, Strategic; Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. Knowledge Base Competencies: - Client Pricing / Client Budgeting; Knowledge of preparing budgets and pricing scenarios for clients; monitoring actual expenses against the budget; understanding what is required to adjust expense or revenue to meet the budget. - Industry Knowledge; Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations and trendsetters; ability to apply this knowledge appropriately to diverse situations. - Operational Functions; Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations. - Products & Services; Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations. - Business Markets; Knowledge of existing and planned markets and market-related initiatives from the perspectives of the competition, the suppliers, the customer base and the regulatory environment; ability to apply knowledge appropriately to diverse situations. - Knowledge of Organization; Awareness and knowledge of and insight into the organization's vision, structure, culture, philosophy, operating principles values and code of ethics; ability to apply this understanding appropriately to diverse situations. - Global Perspective; Knowledge of issues, opportunities and challenges for conducting business in the international marketplace; ability to apply this knowledge appropriately to diverse situations. Core Competencies: - Effective Communications; Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive and accurately interpret ideas, information and needs through the application of appropriate communication behaviors. - Decision Making & Critical Thinking; Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions. - Managing Multiple Priorities; Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. - Goal Setting; Develops and tracks challenging goals that support business strategies. - Producing Results; Ability to utilize assigned resources and leverage back-channel resources (individuals or teams) to achieve or exceed planned outcomes. - Planning & Organizing; Mobilizes time and resources to get things done. Field of Interest Category: Account Management Shift: Scheduled Work Hours: 40 Percent of Travel: 1-25% Relocation: No Language(s) Required:
(USA) Global Account Manager
(USA) Global Account Manager,(USA) Global Account Manager,(USA) Global Account Manager,(USA) Global Account Manager,(USA) Global Account Manager,(USA) Global Account Manager,(USA) Global Account Manager,(USA) Global Account Manager,(USA) Global Account Manager,(USA) Global Account Manager from Jobs http://ift.tt/1eXjvwN
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Business Title: Global Account Manager Requisition #: USAHQTBI-7309 Position Type: Full Time - Regular . Work Countries: United States Work Cities: Virtual US . Job Description: Where willyourcareer take you? We're not just any travel management company. We help clientstravel smartandachievemore. Global Account Manager SABRE GDS EXPERIENCE REQUIRED Job Summary: Responsible for managing all aspects of assigned client portfolio account(s) to include but not limited to client retention, contract negotiation, implementation and business consolidation, sales of products and services, financials (budgets, billing, payment and profitability), business planning and reviews, establishing relationships with key decision makers in multiple regions, staff development, business continuance and escalation of operational issues. MNAM--Coordinates and manages travel projects and initiatives for multiple countries and service configurations for a single customer that has not centrally consolidated their travel program typically across multiple regions. Works with local country contacts (internal and external) to accomplish client goals. Key Targets: Financial: - Client Retention - Account Profitability - Increase revenues by means of Up-Selling and Cross-Selling - Ensure billing is accurate, on time and compliant to the client agreement - Decrease days of outstanding Accounts Receivable, if applicable - Increase payments by credit card or BTA, if applicable Non-Financial: - Measure & Achieve Customer Satisfaction - Achieve Service Level Agreement (SLA) / Key Performance Indicators (KPIs) - Achieve non-financial contractual / performance commitments - MIS/CDS: Accurate, Timely, Delivery Method Job Specific Essential Duties & Responsibilities: Core Responsibilities: Provide leadership to account team: - Responsible for the coordination of communication across countries both BCD Travel and client's cross-national initiatives or interests. - Work with Local Account Managers to create supporting business plans/initiatives to support the multinational plan - Umbrella policy implementation and communication to the region, including budgets, SLAs, etc., as applicable - Demonstrate and communicate the value that BCD Travel provides to the client. - Work closely with internal teams to ensure contractual commitments are met. Develop Business Plan, implement key deliverables, measure results: Formulate and manage multinational business plan with client: -Develop: Working with client and BCD Travel team, identify short-term and long-term objectives for the global program and outline solutions to achieve objectives, including measurements and timelines. -Implement: Create action plan to implement each program objectives with actions and timelines. -Measure and Report Results: Put into place tracking and reporting for each objective and indicator. -Account Reviews: Plan and execute quarterly business review. Plan annual strategic business review. Create actions for deficiencies. Service Level Agreements (SLAs) and/or Key Performance Indicators (KPIs): - Develop: Develop Service Level Agreement for Service, Financial, MIS/CDS, Program Performance, Technology and Communication indicators, as applicable. - Measure and Report: Put into place tracking and reporting for each indicator. - Create and manage business improvement plans, as required. - Crisis Management responsibility, plans and tools. Financial: - Create and manage to budgets and financials (includes billing, payment & profitability). - Overall responsibility for profitability of contract. - Responsible for consolidated financial reporting to customer, if needed. - Increase revenues by Up-Sell and Cross-Sell of products and services that meet client's needs. Manage new business implementations: - Work closely with BCD Travel partners/affiliates in countries servicing the client or with sales opportunities - Oversee the implementation of new business, working closely with global implementation team to ensure customer expectations are met. Establish & maintain relationships: - Overall responsibility for relationship with your client at multi-national level. - Establish and maintain relationships with key customer decision makers at all levels within the customer organization, including introduction of BCD Travel senior management to customer. - Establish and maintain relationships within BCD Travel (owned, partners and affiliates) to achieve results for customer. - Develop and maintain strategic global supplier relationships - Build an internal network with departments, local leaders and key support team members in order to effectively accomplish goals and initiatives that benefit the client and BCD Travel. Negotiations: - Negotiate client contract terms and manage to all contractual terms - Up-sell and cross-sell products and services that meet client's needs - Introduce consulting services to enhance program. Operational & Global Reporting Requirements: - Owner of overall service delivery strategy - Identifies opportunities to use global /local technology tools and new processes. - Communicates customer operations requirements to all owned, partner and affiliate servicing locations. - Escalates operational issues without personally taking on responsibility of solving the issue. - Develops business continuance plans - Working with Global CDS, ensure each country is providing the required data within the agreed delivery time. Secondary Duties & Responsibilities: - Working with Supplier Relations, evaluate success of client preferred supplier programs, assess and recommend areas for improvement. - Create and execute surveys and present survey results to support program requirements; plan for global traveler satisfaction survey. - Seek out internal and external information to ensure clear understanding of client dynamics and BCD Travel solutions. - Organize, prepare and/or participate in customer events/training seminars where appropriate. Essential Job Functions: - Must be able to come to work promptly and regularly - Must be able to take direction and work well with others - Must be able to work under the stress of and meet deadlines - Must be able to concentrate and perform accurately while meeting applicable productivity measures - Must be able to change productively and to handle other tasks as assigned Key Contacts / Relationships: Internal:Regional Account Managers, National Account Managers, Operations Managers, CDS, Supplier Relations, Advito, Finance, Legal Department, Sales, Senior Management, BCD Travel Partner & Affiliate Offices External:Customer Global and Regional Account Managers and key location contacts, Industry Suppliers Qualifications / Knowledge / Experience: Essential: - 3+ yrs travel industry experience in account management or management role - Experience implementing & managing large market/ regional clients - Fluent in business English - Thorough knowledge of business travel management (AM & Ops) - Thorough knowledge of travel industry technology - Strong business knowledge - Effective communication skills (oral, written & presentation) - Ability to travel domestically & int'l on regular basis Preferred: - College / University degree preferred - Second language preferred - 5+ years business travel experience - Experience managing cross functional work teams Critical Characteristics & Competencies: Differentiating Competencies: - Innovation; Develops new ideas and initiatives that improve the organization’s performance. - Negotiating; Knowledge of successful negotiation concepts and techniques; ability to successfully negotiate across the organization and with external vendors and clients in a constructive manner. - Influencing; Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization. - Business Acumen; Knowledge, insight and understanding of business concepts, tools and processes that are needed for making sound decisions in the context of the company’s business; ability to apply this knowledge appropriately to diverse situations. - Effectiveness Measurement; Ability to measure the quality and quantity of work effort for the purpose of improvement. - Relationship Management; Ability to establish and build healthy working relations and partnerships with clients, vendors and peers. - Cost Benefit Analysis; Knowledge of tools, techniques and practices for analyzing the purpose and scope of a producer, a product, a process, or project in terms of cost and benefits. - Cross-Team Integration; Leads multiple teams to communicate and coordinate work as one team. - Planning: Tactical, Strategic; Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. Knowledge Base Competencies: - Client Pricing / Client Budgeting; Knowledge of preparing budgets and pricing scenarios for clients; monitoring actual expenses against the budget; understanding what is required to adjust expense or revenue to meet the budget. - Industry Knowledge; Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations and trendsetters; ability to apply this knowledge appropriately to diverse situations. - Operational Functions; Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations. - Products & Services; Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations. - Business Markets; Knowledge of existing and planned markets and market-related initiatives from the perspectives of the competition, the suppliers, the customer base and the regulatory environment; ability to apply knowledge appropriately to diverse situations. - Knowledge of Organization; Awareness and knowledge of and insight into the organization's vision, structure, culture, philosophy, operating principles values and code of ethics; ability to apply this understanding appropriately to diverse situations. - Global Perspective; Knowledge of issues, opportunities and challenges for conducting business in the international marketplace; ability to apply this knowledge appropriately to diverse situations. Core Competencies: - Effective Communications; Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive and accurately interpret ideas, information and needs through the application of appropriate communication behaviors. - Decision Making & Critical Thinking; Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions. - Managing Multiple Priorities; Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. - Goal Setting; Develops and tracks challenging goals that support business strategies. - Producing Results; Ability to utilize assigned resources and leverage back-channel resources (individuals or teams) to achieve or exceed planned outcomes. - Planning & Organizing; Mobilizes time and resources to get things done. Field of Interest Category: Account Management Shift: Scheduled Work Hours: 40 Percent of Travel: 1-25% Relocation: No Language(s) Required:
(USA) Global Account Manager
(USA) Global Account Manager,(USA) Global Account Manager,(USA) Global Account Manager,(USA) Global Account Manager,(USA) Global Account Manager,(USA) Global Account Manager,(USA) Global Account Manager,(USA) Global Account Manager,(USA) Global Account Manager,(USA) Global Account Manager from Jobs http://ift.tt/1eXjvwN
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