(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor
2014-RETAIL-010-0001: Teller Supervisor Department Lebanon City, State Lebanon, MO Work Schedule Monday - Saturday Shift Schedule 7:00 am - 7:00 pm Hours Per Week 40 hours Job Grade 06 Job Responsibilities Under general supervision and following established policies and procedures as well as all applicable banking laws and regulations, including BSA and AML, provides a variety of customer service functions, including product referrals and meeting Banking Center Associate Standards. Provide exemplary customer service. Process a variety of financial transactions in a timely and accurate manner. Assist in coaching associates to meet Associate Performance Standards. Responsible for verifying cash totals and is responsible for locating any cash differences and ensuring that they are properly documented and reviewed. Additionally, is responsible for daily banking center teller activities, including the accurate and timely shipping of all banking center teller work. Responsible for teller scheduling and ensures adequate staffing on a daily basis. Responsible for performing vault teller functions and personal banker functions. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Exceeds Secret Shop score expectations and responsible for coaching Tellers to meet or exceed customer service expectations. This duty is performed daily, about 20% of the time. 2. Has an excellent working knowledge of and consistently refers customers to appropriate Great Southern products. Consistently exceeds referral expectations and coaches and mentors Tellers on referral behaviors. Consistently and accurately uses CRM program and monitors use by Tellers. This duty is performed daily, about 20% of the time. 3. Responsible for balancing each day s transactions and verifying totals. Responsible for locating cash differences of self and Tellers and ensuring that they are properly documented and reviewed. Meets or exceeds balancing expectations. Responsible for vault transactions and operate as the designated “Vault Teller . This duty is performed daily, about 20% of the time. 4. Processes all transactions efficiently and accurately. Meets or exceeds POD error expectations. Assists tellers with difficult and complex transactions and customer issues/complaints. This duty is performed daily, about 20% of the time. 5. Ensures full compliance with and implementation of all bank policies and procedures. Is familiar with and has working knowledge of the appropriate bankingregulations. Maintains confidentiality of customer account information, security alarm codes and general codes used within the facility. Ensures effective implementation of bank security policies and procedures, and attends annual BSA and Security training. This duty is performed daily, about 10% of the time. 6. Performs scheduling based on ideal staffing. Performs record keeping functions performing vault teller functions and Personal Banker functions and provides documentation to support Management in completion of performance evaluations. This duty is performed weekly, about 5% of the time. 7. All other special projects, reports and duties as assigned. This duty is performed weekly, about 5% of the time. Minimum Education & Other Requirements To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION AND EXPERIENCE High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 3 years related experience and/or training. Or equivalent combination of education and experience. COMMUNICATION SKILLS Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement. CRITICAL THINKING SKILLS Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature. REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS Not indicated. PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS Not indicated. SOFTWARE SKILLS REQUIRED Intermediate: Contact Management Basic: 10-Key, Accounting, Alphanumeric Data Entry, Database, Word Processing/Typing INITIATIVE AND INGENUITY SUPERVISION RECEIVED Under general supervision where standard practice enables the employee to proceed alone on routine work, referring all questionable cases to supervisor. PLANNING Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation. DECISION MAKING Performs work operations which permit frequent opportunity for decision-making of minor importance and which would not only affect the operating efficiency of the individual involved, but would also affect the work operations of other employees and/or clientele to a slight degree. MENTAL DEMAND Moderate mental demand. Operations requiring almost continuous attention, but work is sufficiently repetitive that a habit cycle is formed; operations requiring intermittent directed thinking to determine or select materials, equipment or operations where variable sequences may be selected by the employee. ANALYTICAL ABILITY / PROBLEM SOLVING Moderately repetitive. Activities with slight variation using a definite set of processes or directions with some degree of supervision. Choice of learned things in situations which conform to clearly established patterns and modes. SUPERVISORY RESPONSIBILITIES Supervises a small group (1-3) of employees in the same or lower classification. Assigns and checks work; assists and instructs as required, but performs same work as those supervised, or closely related work, most of the time. Content of the work supervised is of a non-technical nature and does not vary in complexity to any great degree. Carries out supervisory responsibilities in accordance with the organization s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT Regularly responsible for property where carelessness or error would result in only minor damage or minor monetary loss. Almost continuous care and attention is required when handling this property in order to prevent loss. ACCURACY Probable errors of internal scope should ordinarily be detected within the department or office in which they occur, but may affect the work of others within the unit, requiring additional expenditure of time to trace errors and make all necessary corrections. Errors would require a moderate amount of time to correct. ACCOUNTABILITY FREEDOM TO ACT Standardized. Accepted processes covered by well-defined standardized policies and procedures with supervisory review. ANNUAL MONETARY IMPACT None. Job does not create any dollar monetary impact for the organization. IMPACT ON END RESULTS Modest impact. Job has some impact on the organizations end results, but still from an indirect level. Provides assistance and support services that facilitates decision making by others. PUBLIC CONTACT Frequent contacts with general public, patrons, or other outside representatives, wherein the manner of handling these contacts has a bearing on the organization's position and operation. EMPLOYEE CONTACT Contacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others. USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.) WORKING CONDITIONS Periodically exposed to such elements as noise, intermittent standing, walking, occasionally pushing, carrying, or lifting; but none are present to the extent of being disagreeable. ENVIRONMENTAL CONDITIONS The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. PHYSICAL ACTIVITIES The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks. While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to use hands to finger, handle, or feel, reach with hands and arms; frequently required to stand, walk, sit; and occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; distance vision; and color vision. ADDITIONAL INFORMATION A minimum of three years teller experience with above average performance reviews and must meet or exceed Associate Performance Standards. Must have completed the suggested training programs as stated in the current training curriculum and satisfactorily completed at least one AIB course. A valid motor vehicle operator s license and/or the ability to travel to training sites and other banking center locations are required. EOE/AA
(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor
(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor,(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor,(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor,(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor,(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor,(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor,(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor,(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor,(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor,(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor from Jobs http://ift.tt/NYXl8o
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2014-RETAIL-010-0001: Teller Supervisor Department Lebanon City, State Lebanon, MO Work Schedule Monday - Saturday Shift Schedule 7:00 am - 7:00 pm Hours Per Week 40 hours Job Grade 06 Job Responsibilities Under general supervision and following established policies and procedures as well as all applicable banking laws and regulations, including BSA and AML, provides a variety of customer service functions, including product referrals and meeting Banking Center Associate Standards. Provide exemplary customer service. Process a variety of financial transactions in a timely and accurate manner. Assist in coaching associates to meet Associate Performance Standards. Responsible for verifying cash totals and is responsible for locating any cash differences and ensuring that they are properly documented and reviewed. Additionally, is responsible for daily banking center teller activities, including the accurate and timely shipping of all banking center teller work. Responsible for teller scheduling and ensures adequate staffing on a daily basis. Responsible for performing vault teller functions and personal banker functions. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Exceeds Secret Shop score expectations and responsible for coaching Tellers to meet or exceed customer service expectations. This duty is performed daily, about 20% of the time. 2. Has an excellent working knowledge of and consistently refers customers to appropriate Great Southern products. Consistently exceeds referral expectations and coaches and mentors Tellers on referral behaviors. Consistently and accurately uses CRM program and monitors use by Tellers. This duty is performed daily, about 20% of the time. 3. Responsible for balancing each day s transactions and verifying totals. Responsible for locating cash differences of self and Tellers and ensuring that they are properly documented and reviewed. Meets or exceeds balancing expectations. Responsible for vault transactions and operate as the designated “Vault Teller . This duty is performed daily, about 20% of the time. 4. Processes all transactions efficiently and accurately. Meets or exceeds POD error expectations. Assists tellers with difficult and complex transactions and customer issues/complaints. This duty is performed daily, about 20% of the time. 5. Ensures full compliance with and implementation of all bank policies and procedures. Is familiar with and has working knowledge of the appropriate bankingregulations. Maintains confidentiality of customer account information, security alarm codes and general codes used within the facility. Ensures effective implementation of bank security policies and procedures, and attends annual BSA and Security training. This duty is performed daily, about 10% of the time. 6. Performs scheduling based on ideal staffing. Performs record keeping functions performing vault teller functions and Personal Banker functions and provides documentation to support Management in completion of performance evaluations. This duty is performed weekly, about 5% of the time. 7. All other special projects, reports and duties as assigned. This duty is performed weekly, about 5% of the time. Minimum Education & Other Requirements To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION AND EXPERIENCE High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 3 years related experience and/or training. Or equivalent combination of education and experience. COMMUNICATION SKILLS Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement. CRITICAL THINKING SKILLS Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature. REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS Not indicated. PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS Not indicated. SOFTWARE SKILLS REQUIRED Intermediate: Contact Management Basic: 10-Key, Accounting, Alphanumeric Data Entry, Database, Word Processing/Typing INITIATIVE AND INGENUITY SUPERVISION RECEIVED Under general supervision where standard practice enables the employee to proceed alone on routine work, referring all questionable cases to supervisor. PLANNING Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation. DECISION MAKING Performs work operations which permit frequent opportunity for decision-making of minor importance and which would not only affect the operating efficiency of the individual involved, but would also affect the work operations of other employees and/or clientele to a slight degree. MENTAL DEMAND Moderate mental demand. Operations requiring almost continuous attention, but work is sufficiently repetitive that a habit cycle is formed; operations requiring intermittent directed thinking to determine or select materials, equipment or operations where variable sequences may be selected by the employee. ANALYTICAL ABILITY / PROBLEM SOLVING Moderately repetitive. Activities with slight variation using a definite set of processes or directions with some degree of supervision. Choice of learned things in situations which conform to clearly established patterns and modes. SUPERVISORY RESPONSIBILITIES Supervises a small group (1-3) of employees in the same or lower classification. Assigns and checks work; assists and instructs as required, but performs same work as those supervised, or closely related work, most of the time. Content of the work supervised is of a non-technical nature and does not vary in complexity to any great degree. Carries out supervisory responsibilities in accordance with the organization s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT Regularly responsible for property where carelessness or error would result in only minor damage or minor monetary loss. Almost continuous care and attention is required when handling this property in order to prevent loss. ACCURACY Probable errors of internal scope should ordinarily be detected within the department or office in which they occur, but may affect the work of others within the unit, requiring additional expenditure of time to trace errors and make all necessary corrections. Errors would require a moderate amount of time to correct. ACCOUNTABILITY FREEDOM TO ACT Standardized. Accepted processes covered by well-defined standardized policies and procedures with supervisory review. ANNUAL MONETARY IMPACT None. Job does not create any dollar monetary impact for the organization. IMPACT ON END RESULTS Modest impact. Job has some impact on the organizations end results, but still from an indirect level. Provides assistance and support services that facilitates decision making by others. PUBLIC CONTACT Frequent contacts with general public, patrons, or other outside representatives, wherein the manner of handling these contacts has a bearing on the organization's position and operation. EMPLOYEE CONTACT Contacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others. USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.) WORKING CONDITIONS Periodically exposed to such elements as noise, intermittent standing, walking, occasionally pushing, carrying, or lifting; but none are present to the extent of being disagreeable. ENVIRONMENTAL CONDITIONS The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. PHYSICAL ACTIVITIES The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks. While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to use hands to finger, handle, or feel, reach with hands and arms; frequently required to stand, walk, sit; and occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; distance vision; and color vision. ADDITIONAL INFORMATION A minimum of three years teller experience with above average performance reviews and must meet or exceed Associate Performance Standards. Must have completed the suggested training programs as stated in the current training curriculum and satisfactorily completed at least one AIB course. A valid motor vehicle operator s license and/or the ability to travel to training sites and other banking center locations are required. EOE/AA
(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor
(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor,(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor,(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor,(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor,(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor,(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor,(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor,(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor,(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor,(USA-MO-Lebanon) 2014-RETAIL-010-0001: Teller Supervisor from Jobs http://ift.tt/NYXl8o
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