(USA-UT-PARK CITY) Front Desk Supervisor
Overview:Supervises Front Desk, Night Auditors and Guest Services Agents.Responsibilities:Include the following, and other duties may be assigned.Schedules and directs Front Office team members as needed.Serves as Manager of Duty in the absence of the General and Front Office Manager.Greets, registers, assigns rooms to guests and inputs information into property management system.Collects and posts security deposit as each guest checks in.Explain room charges to guest and accepts payment by cash, check or credit cards.Issues room keys.Checks guests out of property management and phone system.Answers all phone calls to the front desk and operator, transfers calls as needed.Turns on or restricts guest phones as needed.Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions.Remains aware of room occupancy and availability.Computes bills, collects payments, and makes change for guests.Handle and count cash and process credit card payments and credits.Makes and confirms reservations.Posts charges including rent, phone, and miscellaneous fees to guest folios.Able to listen and find solutions to guests problems.Balance all cash, credit card and other postings to the daily report at end of shift.Makes cash deposit in safe.Coordinate with housekeeping when VIP Guests arriveTrain all new Front Desk personnelSupervisory Responsibilities:Directly supervises Front Desk and Guest Services team members. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and-or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.NOT LISTEDEducation And-Or Experience:High school diploma or general education degree (GED); or one to three months related experience and-or training; or equivalent combination of education and experience.Language Skills:Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.Mathematical Skills:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, and tax percentages.Reasoning Abilities:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Certificates, Licenses, Registrations:NOT LISTEDPhysical Demands:The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the team member is regularly required to stand and talk or hear. The team member frequently is required to walk. The team member is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and-or move up to 10 pounds. Specific vision abilities required by this job include close vision.
(USA-UT-PARK CITY) Front Desk Supervisor
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Overview:Supervises Front Desk, Night Auditors and Guest Services Agents.Responsibilities:Include the following, and other duties may be assigned.Schedules and directs Front Office team members as needed.Serves as Manager of Duty in the absence of the General and Front Office Manager.Greets, registers, assigns rooms to guests and inputs information into property management system.Collects and posts security deposit as each guest checks in.Explain room charges to guest and accepts payment by cash, check or credit cards.Issues room keys.Checks guests out of property management and phone system.Answers all phone calls to the front desk and operator, transfers calls as needed.Turns on or restricts guest phones as needed.Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions.Remains aware of room occupancy and availability.Computes bills, collects payments, and makes change for guests.Handle and count cash and process credit card payments and credits.Makes and confirms reservations.Posts charges including rent, phone, and miscellaneous fees to guest folios.Able to listen and find solutions to guests problems.Balance all cash, credit card and other postings to the daily report at end of shift.Makes cash deposit in safe.Coordinate with housekeeping when VIP Guests arriveTrain all new Front Desk personnelSupervisory Responsibilities:Directly supervises Front Desk and Guest Services team members. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and-or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.NOT LISTEDEducation And-Or Experience:High school diploma or general education degree (GED); or one to three months related experience and-or training; or equivalent combination of education and experience.Language Skills:Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.Mathematical Skills:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, and tax percentages.Reasoning Abilities:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Certificates, Licenses, Registrations:NOT LISTEDPhysical Demands:The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the team member is regularly required to stand and talk or hear. The team member frequently is required to walk. The team member is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and-or move up to 10 pounds. Specific vision abilities required by this job include close vision.
(USA-UT-PARK CITY) Front Desk Supervisor
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