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(USA-CA-South Lake Tahoe) Retail Sales Worker (CA)



Retail Sales Worker (CA) Ref No.: 14-00243 Category: Retail Company/Department: Lake Tahoe Cruises Location: South Lake Tahoe, California Position Type: Seasonal-Part Time Experience Level: 1 Years Start Date / End Date: 05/01/2014 to 09/24/2014 Pay Rate : $ 9.50 - 9.50 /Hour Administrative Seasonal Recruitment Responsibility (80/20): Central Team (80%) ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. The company is recognized as the industry leader in FORTUNE magazine's "World's Most Admired Companies, " and as one of America's Largest Private Companies by both FORTUNE and Forbes magazines. ARAMARK seeks to responsibly address issues that matter to its clients, customers, employees and communities by focusing on employee advocacy, environmental stewardship, health and wellness, and community involvement. Headquartered in Philadelphia, ARAMARK has approximately 255,000 employees serving clients in 22 countries. Learn more http://ift.tt/1eSm9Eo. Our Parks and Destinations group specializes in serving consumers; recreational and entertainment needs in national and state parks, zoos, aquariums, science centers, museums and other day-use cultural attractions. The scope of our operations includes operating lodging, conference and meeting space, houseboats and other marine activities, retail merchandise shops, fine dining restaurants, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service and various zoos, aquariums, and other cultural attractions for over 20 years, providing high-quality visitor services in numerous locations across the United States in over 12 states. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world. Some of the national and state parks in which we operate include: * Asilomar Conference Center, California * Denali National Park, Alaska * Glacier Bay, Alaska * Lake Powell Resorts and Marina, Arizona * Zephyr Cove Resort & Marinas, Nevada * Mesa Verde National Park, Colorado * Olympic Peninsula, Washington * Togwotee Mountain Lodge, Wyoming Position Summary: Retail Sales Workers sell a range of resort merchandise to guests in a retail environment. Retail Sales Workers are highly knowledgeable about all property merchandise in order to educate guests and up sell. Retail Sales Workers are attentive, dedicated to delivering the highest levels of guest service, and always willing to answer questions and resolve guest issues. Retail Sales Workers should also be highly knowledgeable about the property and the surrounding areas. Other duties for this position include stocking, cleaning, inventory, and cash and credit card handling. This position requires individuals with a high attention to detail, strong merchandise presentation skills, strong cashier skills, a dedication to customer service and a positive and friendly attitude. Essential Functions: * Complete opening procedure at the start of every day this includes checking stock and refilling where necessary, straightening shelves, counting rugs (for Retail Sales Workers working in the gift shop) and counting the daily bank * Greet all guests as they enter the store in a timely manner always delivering exemplary customer service * Retail Sales Workers should be fully knowledgeable on all merchandise able to assist guests with their purchase decisions by informing them of product benefits * Retail Sales Workers should walk the floor during busy times answering guest questions and helping guests find sizes and other items * Retail Sales Workers should be highly knowledgeable about the property and the surrounding areas * Up-sell and cross-sell as much as possible * In retail outlets serving alcohol, Retail Sales Workers must maintain a watch for underage patrons by checking the identification of customers to ensure they meet alcohol age legal requirements * Maintain a daily bank and be accountable for all transactions * Handle cash, traveler's checks and credit cards in a safe and accurate manner * Must be proficient in counting money, able to provide guests with change whenever needed and make accurate cash deposits at the end of shift ensuring all required paperwork is completed * Maintain daily side work ensure any required logs are completed in a timely manner also complete any restocking and cleaning duties * May be required to keep an inventory of stock - noting any out of stock items or possible shortages * May be required to order merchandise * Assist with checking in orders received check in by item on invoice, verify product count and input in receiving log * Restock any merchandise that needs to be restocked * May be required to prepare merchandise displays in accordance with ARAMARK display standards * Organize and maintain stock rooms * Ensure a clean and pleasant atmosphere of the retail environment at all times * Maintain positive attitude in high stress situations * Go the extra mile and follow through to ensure guest satisfaction * Must be able to work with diverse populations in a supportive and positive manner * Diplomatically handle guest complaints always be polite and maintain a professional manner * Thank all guests and say goodbye as they leave * Complete closing procedure at end of shift by stocking merchandise, cleaning counter and floor, straightening all clothing and emptying trash * May be required to train other employees on the role * Must be flexible and willing to work a varied schedule * Know and comply with all company policies and procedures regarding safety, security, emergencies and energy * Report to work on time and in complete uniform * Other duties as assignedStatus and Scope: * Retail Sales Workers report to the Retail Manager * Position requires a strong customer service focus, strong communication skillsand a positive attitude * Must be able to work efficiently prepared to help wherever neededQualifications: * Must be fluent in English language both spoken and written * Previous Customer Service experience preferred * Must be 21+ and have a valid TIPs card to work at a retail outlet where alcohol is sold * Basic mathematical skills are required in order to develop strong cashier skills * Willingness to gain a good understanding of Lake Powell Resorts and Marinas and surrounding area, becoming fully knowledgeable on all activities and amenities offeredEquipment Used: POS System, Calculator, Computer, Hand Truck, Printer, Telephone, Photocopier Travel Requirements:Little or No Travel (>10%) Lifting Requirements: LIGHT - Lifting 20 pounds maximum with frequent lifting and/or carrying objects up to 10 pounds Physical Requirements:BENDING FREQUENT KEYING/FINGERING CONSTANT HEARING CONSTANT REACHING FREQUENT SEEING CONSTANT SPEAKING CONSTANT STANDING CONSTANT WALKING CONSTANT LIFTING CONSTANT Apply by creating/using account ARAMARK is an



(USA-CA-South Lake Tahoe) Retail Sales Worker (CA)



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