(USA-CA-Woodland Hills) Service Market Support Southern CA
## Description **Role**: Service Market Support **Assignment**: Employer Group **Location**: At Humana, we want to inspire people to live life fully by awakening them to the right choices for themselves and each other. As the healthcare industry changes and evolves, we’re changing too. We’re growing and re-shaping to become an organization that is committed to helping people achieve lifelong well-being. Humana is an organization where change is constant, and we always have our consumers in mind. We’re known as an innovator in our industry, with a history of being out front of where healthcare needs to go. We need people with a passion for helping others and making change happen. We don’t want to be like everyone else in the industry—we want to be better. And we’re looking for talent that wants to grow, be challenged and inspired to help make that happen. **Assignment Capsule** Be a part of Humana’s Sales team – help to improve overall wellness of others by implementing practical and useful benefit solutions. The Service Market Support representative provides service issue resolution for all 2+ clients when standard issue resolution processes are not working successfully. This role works with the needed Humana departments, primarily Customer Call Centers and Account Installation, and individuals to resolve client issues, while presenting a single point of contact to the client. He or She will work issues raised by both Brokers and clients. The Service Market Support takes the sales team out of the issue resolution process so they can focus on selling activities. This role will engage with Account Installation (AI) and Sales Advocate staff as needed during implementation. They will coordinate and collaborate with the appropriate Humana departments to resolve problems for the client. **Major Responsibilities** * Escalate issues to the appropriate person or organization to expedite the resolution of complex problems on behalf of the client. * Develop multiple internal relationships with key departments to assist with problem-solving * Identify systemic recurring issues, identify root causes, and develop systemic solutions for process improvement * Elevate issues and solutions to the Manager of Engagement & Administrative Support for cross department, market, region, and Broker/ GA improvements * Work directly with clients to determine their view of issues, and be the client advocate for resolution when the standard channels are not resolving the issue(s). Communicate with the client to ensure satisfaction with the resolution. Inform the appropriate sales team member of plans, actions, and results. * Use project management methods to track, mitigate, and solve complex issues, follow up with clients and improve processes **Key Competencies** * **_Executes for Results: _**Effectively leverages resources to create exceptional outcomes, embraces, change and constructively, resolves barriers constraints. * **_Accountability:_**** **Meets established expectations and takes responsibility for achieving results; encourages others to do the same. * **_Interpersonal Effectiveness:_** Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationship. * **_Customer Focus:_**** **Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience. ## Qualifications **Role Essentials** * Knowledge of Employer Group processes and systems * Effective communication skills **Role Desirables** * Bachelor’s degree in Business or related field or comparable experience and background **Reporting Relationships** * Reports to Manager of Engagement & Administrative Support *Schedule:* Full-time *Primary Location:* US-CA-Woodland Hills *Role:* Commercial Sales *Req ID:* 119085 *Work Environment Type:* Office
(USA-CA-Woodland Hills) Service Market Support Southern CA
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## Description **Role**: Service Market Support **Assignment**: Employer Group **Location**: At Humana, we want to inspire people to live life fully by awakening them to the right choices for themselves and each other. As the healthcare industry changes and evolves, we’re changing too. We’re growing and re-shaping to become an organization that is committed to helping people achieve lifelong well-being. Humana is an organization where change is constant, and we always have our consumers in mind. We’re known as an innovator in our industry, with a history of being out front of where healthcare needs to go. We need people with a passion for helping others and making change happen. We don’t want to be like everyone else in the industry—we want to be better. And we’re looking for talent that wants to grow, be challenged and inspired to help make that happen. **Assignment Capsule** Be a part of Humana’s Sales team – help to improve overall wellness of others by implementing practical and useful benefit solutions. The Service Market Support representative provides service issue resolution for all 2+ clients when standard issue resolution processes are not working successfully. This role works with the needed Humana departments, primarily Customer Call Centers and Account Installation, and individuals to resolve client issues, while presenting a single point of contact to the client. He or She will work issues raised by both Brokers and clients. The Service Market Support takes the sales team out of the issue resolution process so they can focus on selling activities. This role will engage with Account Installation (AI) and Sales Advocate staff as needed during implementation. They will coordinate and collaborate with the appropriate Humana departments to resolve problems for the client. **Major Responsibilities** * Escalate issues to the appropriate person or organization to expedite the resolution of complex problems on behalf of the client. * Develop multiple internal relationships with key departments to assist with problem-solving * Identify systemic recurring issues, identify root causes, and develop systemic solutions for process improvement * Elevate issues and solutions to the Manager of Engagement & Administrative Support for cross department, market, region, and Broker/ GA improvements * Work directly with clients to determine their view of issues, and be the client advocate for resolution when the standard channels are not resolving the issue(s). Communicate with the client to ensure satisfaction with the resolution. Inform the appropriate sales team member of plans, actions, and results. * Use project management methods to track, mitigate, and solve complex issues, follow up with clients and improve processes **Key Competencies** * **_Executes for Results: _**Effectively leverages resources to create exceptional outcomes, embraces, change and constructively, resolves barriers constraints. * **_Accountability:_**** **Meets established expectations and takes responsibility for achieving results; encourages others to do the same. * **_Interpersonal Effectiveness:_** Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationship. * **_Customer Focus:_**** **Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience. ## Qualifications **Role Essentials** * Knowledge of Employer Group processes and systems * Effective communication skills **Role Desirables** * Bachelor’s degree in Business or related field or comparable experience and background **Reporting Relationships** * Reports to Manager of Engagement & Administrative Support *Schedule:* Full-time *Primary Location:* US-CA-Woodland Hills *Role:* Commercial Sales *Req ID:* 119085 *Work Environment Type:* Office
(USA-CA-Woodland Hills) Service Market Support Southern CA
(USA-CA-Woodland Hills) Service Market Support Southern CA,(USA-CA-Woodland Hills) Service Market Support Southern CA,(USA-CA-Woodland Hills) Service Market Support Southern CA,(USA-CA-Woodland Hills) Service Market Support Southern CA,(USA-CA-Woodland Hills) Service Market Support Southern CA,(USA-CA-Woodland Hills) Service Market Support Southern CA,(USA-CA-Woodland Hills) Service Market Support Southern CA,(USA-CA-Woodland Hills) Service Market Support Southern CA,(USA-CA-Woodland Hills) Service Market Support Southern CA,(USA-CA-Woodland Hills) Service Market Support Southern CA from Jobs http://ift.tt/1ehGa85
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