(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative
Job Location Charlotte, NC Job Description **Functional Responsibilities:** * Senior level subject matter expert, subject to minimal supervision, receives, researches, and responds to telephone questions and inquiries from sales representatives, other sales personnel, and external clients * Provides information on client’s account balances, account histories, account maintenance fees, Broker Dealer policies, procedures and commissions, and other information * Provides customers with information on available services, paperwork assistance, and technical inquiry assistance * Resolves complex customer questions and problems using established procedures. Accepts and resolves issues escalated by lower level personnel * Researches high profile and complex questions and problems * Stays abreast of changes in the industry and shares knowledge with the field and the department * May participate on departmental projects or special assignments * Performs other duties as required or assigned **Supervisory Responsibilities:**Provides guidance to lower level personnel and may perform call quality/customer service assessments for lower level personnel. Job Requirements **Experience Required:** * Advanced knowledge of broker dealer products and processes * 5+ years of financial services and relevant experience **Preferred Experience:** * Bachelor’s degree or equivalent experience * Competencies: communicates effectively, focuses on the customer, organizational skills, demonstrates technical and functional expertise, and detail oriented * Working knowledge of the Company’s brokerage systems * NASD Series 6 or 7 licenses highly preferred Experience Required Five to Seven Years Education Required Bachelors Degree Preferred Business Category Americas Region Job Category Financial Services Equal Employment Opportunity MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. It is the policy of MetLife to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law. How To Apply For immediate consideration, click on the Apply Now button below. You will be directed to complete an on-line profile which may take 15 – 20 minutes to complete. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.
(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative
(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative,(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative,(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative,(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative,(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative,(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative,(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative,(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative,(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative,(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative from Jobs http://ift.tt/Pa4djN
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Job Location Charlotte, NC Job Description **Functional Responsibilities:** * Senior level subject matter expert, subject to minimal supervision, receives, researches, and responds to telephone questions and inquiries from sales representatives, other sales personnel, and external clients * Provides information on client’s account balances, account histories, account maintenance fees, Broker Dealer policies, procedures and commissions, and other information * Provides customers with information on available services, paperwork assistance, and technical inquiry assistance * Resolves complex customer questions and problems using established procedures. Accepts and resolves issues escalated by lower level personnel * Researches high profile and complex questions and problems * Stays abreast of changes in the industry and shares knowledge with the field and the department * May participate on departmental projects or special assignments * Performs other duties as required or assigned **Supervisory Responsibilities:**Provides guidance to lower level personnel and may perform call quality/customer service assessments for lower level personnel. Job Requirements **Experience Required:** * Advanced knowledge of broker dealer products and processes * 5+ years of financial services and relevant experience **Preferred Experience:** * Bachelor’s degree or equivalent experience * Competencies: communicates effectively, focuses on the customer, organizational skills, demonstrates technical and functional expertise, and detail oriented * Working knowledge of the Company’s brokerage systems * NASD Series 6 or 7 licenses highly preferred Experience Required Five to Seven Years Education Required Bachelors Degree Preferred Business Category Americas Region Job Category Financial Services Equal Employment Opportunity MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. It is the policy of MetLife to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law. How To Apply For immediate consideration, click on the Apply Now button below. You will be directed to complete an on-line profile which may take 15 – 20 minutes to complete. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.
(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative
(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative,(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative,(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative,(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative,(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative,(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative,(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative,(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative,(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative,(USA-NC-Charlotte) Sr. Broker Dealer Customer Service Representative from Jobs http://ift.tt/Pa4djN
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