jobs Help Desk - Kun Sports #freelancer_jobs

jobs Help Desk - Kun Sports

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Freelance jobs Help Desk - Kun Sports

description :jobs Help Desk - Kun Sports

- Serve as the first point of contact for customers seeking technical assistance over the phone or email

- Perform remote troubleshooting through diagnostic techniques and pertinent questions

- Determine the best solution based on the issue and details provided by customers

- Walk the customer through the problem-solving process

- Direct unresolved issues to the next level of support personnel

- Provide accurate information on IT products or services

- Record events and problems and their resolution in logs

- Follow-up and update customer status and information

- Pass on any feedback or suggestions by customers to the appropriate internal team

- Identify and suggest possible improvements on procedures

Job Details

Posted Date: 2021-11-08
Job Location: Jeddah , Saudi Arabia
Job Role: Information Technology
Company Industry: Other Business Support Services

Preferred Candidate

Career Level: Entry Level
Nationality: Saudi Arabia

submit your resume here fo job

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