jobs IT Helpdesk/PC Support
IT Helpdesk/PC Support,IT Helpdesk/PC Support jobs,jobs IT Helpdesk/PC Support,freelancer jobs
description :jobs IT Helpdesk/PC Support
Key Responsibilities
· Microsoft 365 Administration
· Administer and manage user accounts in Microsoft 365.
· Handle user onboarding and offboarding processes.
· Assist users with M365-related issues, including email, OneDrive, SharePoint, and Teams.
· IT Service Management (ITSM)
· Monitor and respond to IT service tickets.
· Prioritize and escalate tickets based on severity and impact.
· Ensure timely resolution of incidents and service requests.
· Maintain detailed records of issues and solutions in the ticketing system.
· Laptop and PC Support
· Provide technical support for user laptops, including hardware and software troubleshooting.
· Perform routine maintenance and updates on user devices.
· Assist with the setup and configuration of new laptops and peripherals.
· Resolve connectivity and performance issues.
· End-User Support
· Diagnose and resolve technical issues reported by end users.
· Provide step-by-step guidance for resolving common problems.
· Collaborate with IT team members on complex issues.
· Document troubleshooting steps and solutions for future reference.
· Printer and Device Management
· Manage and maintain office printers and multifunction devices.
· Troubleshoot and resolve printer issues, including connectivity and print quality problems.
· Ensure regular maintenance and replenishment of printer supplies.
· Coordinate with vendors for repairs and replacements as needed.
· User Training and IT Policies
· Provide comprehensive IT support to end users, ensuring high levels of customer satisfaction.
· Educate users on IT policies, best practices, and self-service resources.
· Conduct training sessions for new users on IT tools and systems.
· Web Hosting and Maintenance
· Monitor and support web pages and hosting services.
· Assist with updates, maintenance, and troubleshooting of websites.
· Collaborate with web developers to ensure smooth operation and performance of web services.
· Provide first-level support for web hosting issues and escalate as needed.
· Qualifications
· Proven experience in IT Help Desk or PC Support roles.
· Strong knowledge of Microsoft 365 and its components.
· Familiarity with IT service management (ITSM) tools and practices.
· Excellent problem-solving and communication skills.
· Ability to collaborate effectively with team members and end users.
Job Details
| Posted Date: | 2025-02-15 |
| Job Location: | Qatar |
| Job Role: | Information Technology |
| Company Industry: | Consumer Electronics |
| Monthly Salary: | US $1,500 |
Preferred Candidate
Freelance jobs IT Helpdesk/PC Support, IT Helpdesk/PC Support jobs, IT Helpdesk/PC Support,jobs IT Helpdesk/PC Support