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description :jobs IT Helpdesk Engineer - Direct
🢠About DIRECT
Direct is a leading Saudi company and one of the largest in the Kingdom’s travel and tourism sector.
We believe that travel is a passion-driven experience — that’s why we’re dedicated every day to creating smart, innovative solutions that make our customers' journeys easier, smarter, and more enjoyable.
Our team is made up of incredible talents working in a vibrant, creative environment where collaboration thrives. If you're looking for a place to grow your skills and make a real impact, Direct is where you belong!
✅ Key Responsibilities:
- Respond to user tickets and technical incidents, ensuring timely resolution.
- Install, configure, and troubleshoot PCs, printers, and peripheral devices.
- Provide technical support for email systems, network access, and business applications.
- Reset passwords and manage user accounts through Active Directory (AD) / Domain.
- Escalate complex technical issues to the relevant Network or Systems teams when required.
- Maintain IT asset inventory and ensure accurate documentation.
- Provide IT support to offices during operational hours.
- Assist with software deployment, updates, and system installations.
- Adhere to information security procedures, IT policies, and established technical standards.
Job Details
| Posted Date: | 2026-09-09 |
| Job Location: | Egypt - Cairo |
| Job Role: | Information Technology |
| Company Industry: | Accounting |
Preferred Candidate
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