Position Description Purpose of the Role:
To handle Line of Business (LoB) portfolio of lower complexity claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. Provide a high standard of customer service and adherence to legal and regulatory requirements.
Duties and Responsibilities
Functional Responsibilities: Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service. Work with Team Manager/Senior Adjuster to ensuring effective vendor and litigation management on Complex claims within a personal allocation. internal stakeholder communication where required Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes Contribute to maintenance of best practice procedures for (LoB) Complex claims, consistent with global best practice. Demonstrate a basic standard of technical claims competence for handling moderate to lower complexity complex claims. Handle complex claims allocated within agreed level of authority limit
Accountabilities: Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense Effective communication of key Complex claims and (LoB) portfolio messages to internal stakeholders. Financial control through consistent reserve and other financial transaction discipline Accurate and consistent policy interpretation
Position Requirements Good communication skills, both written & verbal Time management – ability to manage & prioritise workload and diary management. Ability to contribute effectively within a team environment. Ability to work with claims stakeholders to effectively direct claims strategy. Basic specialist knowledge in (LoB) technical claims topics (as listed over page). Policy language skills enabling accurate and consistent policy wording interpretation A basic knowledge of legal / regulatory and litigation / procedural requirements for their line of business Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement Injury claims handling experience
About Us American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States.
AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises.
AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security.
United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S.
Additional information about AIG can be found at www.aig.com | YouTube: www.youtube.com/aig | Twitter: @AIG_LatestNews | LinkedIn: http://ift.tt/13Adxgv
Job ID #: 97923
Employment Type: Full Time - Permanent
Location(s): Croydon, UK
Education Preferred: Not Indicated
Business Unit: AIG Property Casualty
Relocation Provided: No
Functional Area: Claims
Travel Percentage: 0%
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