jobs(GBR-Edinburgh) French Speaking Customer Service Agentjobs

(GBR-Edinburgh) French Speaking Customer Service Agent



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Customer Service Advisor We challenge you to come and work for us in a multilingual fun environment and we communicate daily with people in many different countries across Europe! We operate 24/7, and that gives you the opportunity to be flexible with your shifts. We offer a good benefit package as below: 40 hours contract – 24/7 service - flexible shifts * Perkz: employee benefits scheme that works with the best UK retailers * Learning and Development courses * Career opportunities within the account What you need to do in return? Well…you need to effectively use your excellent customer service skills for our high profile customers; assist them with their inquiries over the phone and email; advise them on procedure and give the best resolution. We work on a fast paced environment and flexibility matters. If you feel you would like to be part of this team and you are ready to show your best talents, please apply for this role: Main Responsibilities include: * To respond to all customer enquires within given timescales, efficiently and effectively. * To develop and maintain a full technical knowledge of client products and services. * To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff. * To deal with all correspondence as requested/required. * Logging of all calls accurately and in line with procedure. * Responsible for maintaining and updating all administration. * To consult product manuals, to be able to advise customer of appropriate options / solutions. In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences: * Fluent in French and English. * Previous experience in Customer Service * Computer literate: Word-processing, Excel, internet and general systems usage * Flexibility - Multicultural oriented A minimum of 30 wpm on a keyboard * Ability to work under pressure and detail oriented * Strong interpersonal, communication and customer service skills * Initiative, ability to multitask and prioritise * Sense of urgency and responsibility required * Problem solving * Good level of comfort with computer applications and MS Office * Effectively prioritise time & manage work to deadlines * Take ownership of issues and liaise with the client and internal Operations to resolve * Ability to work in a pressured environment and multi-task is essential * Must be proactive and prepared to investigate issues off own initiative with the minimum of information. * Excellent communication skills & ability to communicate at all levels Self-motivated and demonstrate high level of initiative Display a high level of attention to detail Please note this is a temporary position *ID:* 2014-21350 *End Date GV:* 2/10/2014 *Date:* 2014-02-03 *Country:* UK *State:* *City:* Edinburgh *Postal Code:* EH11 4GA *Category:* *Job Type:* Temporary Full-Time

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