* _2014 Customer Service Internship – London_*
A leader in news and business information world-wide, Dow Jones is newswires, Web sites, newspapers, newsletters, databases, magazines, radio and television. Our publications inform the discussions and decisions of the world while our databases make the business world more transparent, we develop technology to transform information into insight. From the Wall Street Journal to Financial News, from Factiva to Marketwatch, in 58 countries and in a dozen languages, we inspire audiences with authoritative, differentiated and trusted content.
News is about people—the people who make it, and the people who consume it. From Warren Buffett announcing his latest acquisition to the university student scrolling through the WSJ app, both sides are crucial to the survival of a news organization.
So what happens when the newspaper doesn’t get delivered, or when the iPad app crashes? What needs to be done when an analyst can’t find relevant articles on Factiva, or when a lawyer can’t access Risk & Compliance? Any of these situations could lead to a loss of credibility and trust, which is why we need competent and persistent Customer Service Interns.
In this internship you will help us explore and improve our customer service approach at Dow Jones for four weeks. Afterwards, you’ll spend an additional four weeks within a separate department (marketing, communications, technology, etc.) to give you a fuller understanding of how other internal teams interact with and provide customer service. Over the course of this internship you’ll hear from key executives about our business challenges, receive salient issues to tackle each day, and pitch solutions to our management team.
Think this might be a fit? Ask yourself these questions first:
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**Are you a people person? You know the kind of person who’s approachable, a problem solver, a self-starter, and a keen negotiator?
Do you care about our content? We deliver the most trusted news and information, enriched by technology, to help our customers grow and prosper. Powered by Factiva and The Wall Street Journal, Dow Jones content impacts more than 42 million people worldwide.
Are you a good fit for our culture? Dow Jones is a company on the move. Do you deal” with change or do you take an active part in being that change?** Click here to watch our summer internship program New York 2013 in action!
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How do you apply? -If you feel that this exciting and fast paced position matches your skills, experience and motivation then please submit your CV and covering letter along with either a YouTube video or 4 slide PowerPoint telling us: How do you interact with ‘customers’ (think broadly) on a day to day basis. How do you go above & beyond?” to
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Please note only candidates requested for interview will be contacted.
Application Deadline: Monday 3rd March 2014.
Req ID: HEA00001I
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