(USA-MA-Woburn) Senior Corporate Travel Consultant
Business Title: Senior Corporate Travel Consultant Requisition #: USAEAST-7365 Position Type: Full Time - Regular . Work Countries: United States Work Cities: Woburn MA-US . Job Description: Where willyourcareer take you? We're not just any travel management company. We help clientstravel smartandachievemore. Senior Corporate Travel Consultant *SABRE GDS EXPERIENCE REQUIRED; TURBO SABRE GDS EXPERIENCE PREFERRED* Job Summary: Fulfills Corporate Travel Customers’ travel related requests in airline ticketing arrangements, hotel accommodations and car rentals to result in maximized profitability for the client and BCD Travel. Provides customer service through the communication of travel related information. Assists customer in promoting and supporting company initiatives and tools related to their travel program. Essential Functions and Responsibilities Include: - Booking reservations for air travel,meetings, hotel and car rentals, following up when necessary to complete the reservation. - Respond to requests for price quotations utilizing automated system(s) for domestic and international itineraries. - Conforming to client travel standards and policies. - Troubleshooting online booking tool inquiries and train where necessary - Promote the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Apply discount programs appropriately. - Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone, email and in person meetings. - Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately. - Achieve individual and contractual service level goals related to telephone, quality, and productivity. - Maintain client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included. - Monitor, sort and work global distribution systems (GDS) queues daily to maintain quality control. - Ensure optimum customer service through effective use of phone systems and positive telephone service techniques. - Know and properly use: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts. - Assume Lead Consultant role when required. - work independently in the absence of supervision with ability to utilize BCD resources for troubleshooting issues. Essential Qualifications: - Minimum of four (4) + years current active Travel Consultant experience. - Strong domestic and international knowledge. - Above average productivity level (subject to management assessment for off-the-phone projects). - Achieve established office goals for measurable accuracy. - Demonstrated professional customer service skills. - Proficiency on specified SABRE/TurboSabre - Demonstrated internet research skills for customer information. - Ability to work nights and weekends when needed or scheduled. - Ability to travel locally between client locations - Must be able to come to work promptly and regularly - Must be able to take direction and work well with others - Must be able to work under the stress of and meet deadlines - Must be able to concentrate and perform accurately while meeting applicable productivity measures - Must be able to change productively and to handle other tasks as assigned. IND123 *LI-JC1 *LI-LOCS BOSTON MA-US Field of Interest Category: Travel Operations Shift: Scheduled Work Hours: 40 Percent of Travel: 1-25% Relocation: No Language(s) Required:
(USA-MA-Woburn) Senior Corporate Travel Consultant
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Business Title: Senior Corporate Travel Consultant Requisition #: USAEAST-7365 Position Type: Full Time - Regular . Work Countries: United States Work Cities: Woburn MA-US . Job Description: Where willyourcareer take you? We're not just any travel management company. We help clientstravel smartandachievemore. Senior Corporate Travel Consultant *SABRE GDS EXPERIENCE REQUIRED; TURBO SABRE GDS EXPERIENCE PREFERRED* Job Summary: Fulfills Corporate Travel Customers’ travel related requests in airline ticketing arrangements, hotel accommodations and car rentals to result in maximized profitability for the client and BCD Travel. Provides customer service through the communication of travel related information. Assists customer in promoting and supporting company initiatives and tools related to their travel program. Essential Functions and Responsibilities Include: - Booking reservations for air travel,meetings, hotel and car rentals, following up when necessary to complete the reservation. - Respond to requests for price quotations utilizing automated system(s) for domestic and international itineraries. - Conforming to client travel standards and policies. - Troubleshooting online booking tool inquiries and train where necessary - Promote the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Apply discount programs appropriately. - Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone, email and in person meetings. - Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately. - Achieve individual and contractual service level goals related to telephone, quality, and productivity. - Maintain client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included. - Monitor, sort and work global distribution systems (GDS) queues daily to maintain quality control. - Ensure optimum customer service through effective use of phone systems and positive telephone service techniques. - Know and properly use: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts. - Assume Lead Consultant role when required. - work independently in the absence of supervision with ability to utilize BCD resources for troubleshooting issues. Essential Qualifications: - Minimum of four (4) + years current active Travel Consultant experience. - Strong domestic and international knowledge. - Above average productivity level (subject to management assessment for off-the-phone projects). - Achieve established office goals for measurable accuracy. - Demonstrated professional customer service skills. - Proficiency on specified SABRE/TurboSabre - Demonstrated internet research skills for customer information. - Ability to work nights and weekends when needed or scheduled. - Ability to travel locally between client locations - Must be able to come to work promptly and regularly - Must be able to take direction and work well with others - Must be able to work under the stress of and meet deadlines - Must be able to concentrate and perform accurately while meeting applicable productivity measures - Must be able to change productively and to handle other tasks as assigned. IND123 *LI-JC1 *LI-LOCS BOSTON MA-US Field of Interest Category: Travel Operations Shift: Scheduled Work Hours: 40 Percent of Travel: 1-25% Relocation: No Language(s) Required:
(USA-MA-Woburn) Senior Corporate Travel Consultant
(USA-MA-Woburn) Senior Corporate Travel Consultant,(USA-MA-Woburn) Senior Corporate Travel Consultant,(USA-MA-Woburn) Senior Corporate Travel Consultant,(USA-MA-Woburn) Senior Corporate Travel Consultant,(USA-MA-Woburn) Senior Corporate Travel Consultant,(USA-MA-Woburn) Senior Corporate Travel Consultant,(USA-MA-Woburn) Senior Corporate Travel Consultant,(USA-MA-Woburn) Senior Corporate Travel Consultant,(USA-MA-Woburn) Senior Corporate Travel Consultant,(USA-MA-Woburn) Senior Corporate Travel Consultant from Jobs http://ift.tt/1hyqCne
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