(USA-TX-Robstown) Rep Customer Service
*Description/Job Summary* * SUMMARY* Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages. Provides assistance to Customer Service Manager and staff management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. * ESSENTIAL DUTIES AND RESPONSIBILITIES* * May communicate with customers by phone, email or in person regarding profiles to attain clear, legible, comprehensive and accurate information to ensure accurate and timely waste profile approval. * Consistently trains and obtains sound knowledge on commonly-used concepts, practices and procedures. * Prepares and transmits reports and waste shipment summaries. * Assists and provides support to sales representatives and with their customers. * Maintains customer profiles and contract filing system. * Writes correspondence related to conversations with customers. * Types memos, correspondence, reports and other documents; May compile and type statistical reports. * Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders. * Works with management and Accounting on invoicing and payment status. * Addresses envelopes for renewal and approval letters, and other daily correspondence. Stuffs envelopes by hand or with envelope stuffing machine. Prepares packages for pickup and delivery via U.S. Postal and other couriers. * May sends manifests via mail, scan, or email on a daily and/or monthly basis. Sends, receives and distributes faxes. * Provides administrative support to the general manager and other managers. * To perform the essential functions of the job, the employee is required to operate all office related equipment as needed: Telephone, computer, copier, fax, filing systems, scanner, printer. * *Performs other related duties as assigned.* These are duties which may not be specifically listed in the class specificaiton or job description, but which are within the general occupational series and responsibility level typically associated with the employee’s class of work. * Supervisory Responsibilities: * This job has no supervisory responsibilities. * HEALTH AND SAFETY DUTIES AND RESPONSIBILITIES* While performing this job, the employee is responsible for continuous adherence to the Company’s Health & Safety Program. This includes: the health and safety of themselves and their coworkers, completing tasks in a safe manner, attending safety meetings and mandatory H&S training, and reporting any unsafe conditions, acts or unanticipated hazards to their Supervisor, General Manager or Health and Safety Specialist. Duties and responsbilities are detailed in the H&S Program Master Document and will be provided by the H&S Specialist and/or the direct supervisor during new-hire orientation, training sessions or upon request. * ENVIRONMENTAL REGULATORY COMPLIANCE* To comply with applicable regulations, the Operator is required to complete the hazardous training program as established in the Company’s Environmental Compliance Plan. A copy of the training sessions is available upon request. * JOB LEVELS* * * Associate Level: Customer Service Associate:* Non-exempt entry level position. Provides clerical and administrative support to high-level customer service representatives. Learning position. * *Level I: Customer Service Specialist:* Intermediate level position. Has up to 0-3 years of experience. Handles more routine issues and requires more guidance than does a higher level representative. * *Level II: Senior Customer Service Specialist:* Intermediate level position. Requires a high school diploma or equivalent and a minimum 2 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. * *Level III: Customer Service Lead or Supervisor:* Top level position with extensive experience. Has broad knowledge of company policies and procedures and is authorized to handle a broader array of issues autonomously than lower level reps. May act as the lead of a staff of customer service representatives and ensures that customers are satisfied. May be responsible for training lower level associates. Requires at least 3-5 years of experience in the field or in a related area. Familiar with a variety of the field''s concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a manager * SKILLS/KNOWLEDGE/ABILITIES (SKA)* To perform the duties of this job, employee must be customer service oriented; possess ability to actively listen to customers to understanad requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile. Other CS skills include high level of professionalism and problem solving ability. * * Education and/or Experience* High school diploma or GED plus applicable experience in the field or in a related area. Knowledge of TSCA, RCRA, HAZMAT, and OSHA regulations a plus. * * Required Training* Initial training will consist of 24 hours of HAZWOPER training and 8 hours field experience, in accordance with 29 CFR 1910.120; additional departmental training as needed. Annual training will consist of 8 hours of HAZWOPER Refresher training, in accordance with 29 CFR 1910.120; review of initial training and additional departmental training as needed. * * Certificates/Licenses/Registrations* None Required. * * Language Skills* Ability to read, analyze, and interpret general business documentation, technical procedures, governmental regulations, andto respond effectively to sensitive inquiries or complaints. Ability to write correspondance and to effectively present information in one-on-one and small group situations, including managers, co-workers, vendors, customers, and the general public. * * Mathematical Skills* Ability to work with mathematical concepts such as basic algebra. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. * * Reasoning Ability* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. * COMPLIANCE STATEMENT* The personal and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * PERSONAL DEMANDS* While performing the duties of this job, the employee is expected to work alone, work extended hours and/or shift work, requiring high concentration, repetitious operations with frequent interruptions. Work under the stress of meeting many requests from various departments, customers, and vendors, sometimes with conflicting deadlines. Maintain confidentiality. Frequent contacts include supervisor and co-workers, with regular contact with customers and visitors. The employee shall at all times demonstrate cooperative behavior with collegues, customers, and supervisors. * PHYSICAL DEMANDS* While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Occasional lifting, bending, stooping, or sitting in a confined position. Specific vision abilities required by this job include close vision, and ability to adjust focus. * WORK ENVIRONMENT* General office environment: The noise level in this work environment is usually quiet, but fast pace work.
(USA-TX-Robstown) Rep Customer Service
(USA-TX-Robstown) Rep Customer Service,(USA-TX-Robstown) Rep Customer Service,(USA-TX-Robstown) Rep Customer Service,(USA-TX-Robstown) Rep Customer Service,(USA-TX-Robstown) Rep Customer Service,(USA-TX-Robstown) Rep Customer Service,(USA-TX-Robstown) Rep Customer Service,(USA-TX-Robstown) Rep Customer Service,(USA-TX-Robstown) Rep Customer Service,(USA-TX-Robstown) Rep Customer Service from Jobs http://ift.tt/1mrOh7F
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*Description/Job Summary* * SUMMARY* Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages. Provides assistance to Customer Service Manager and staff management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. * ESSENTIAL DUTIES AND RESPONSIBILITIES* * May communicate with customers by phone, email or in person regarding profiles to attain clear, legible, comprehensive and accurate information to ensure accurate and timely waste profile approval. * Consistently trains and obtains sound knowledge on commonly-used concepts, practices and procedures. * Prepares and transmits reports and waste shipment summaries. * Assists and provides support to sales representatives and with their customers. * Maintains customer profiles and contract filing system. * Writes correspondence related to conversations with customers. * Types memos, correspondence, reports and other documents; May compile and type statistical reports. * Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders. * Works with management and Accounting on invoicing and payment status. * Addresses envelopes for renewal and approval letters, and other daily correspondence. Stuffs envelopes by hand or with envelope stuffing machine. Prepares packages for pickup and delivery via U.S. Postal and other couriers. * May sends manifests via mail, scan, or email on a daily and/or monthly basis. Sends, receives and distributes faxes. * Provides administrative support to the general manager and other managers. * To perform the essential functions of the job, the employee is required to operate all office related equipment as needed: Telephone, computer, copier, fax, filing systems, scanner, printer. * *Performs other related duties as assigned.* These are duties which may not be specifically listed in the class specificaiton or job description, but which are within the general occupational series and responsibility level typically associated with the employee’s class of work. * Supervisory Responsibilities: * This job has no supervisory responsibilities. * HEALTH AND SAFETY DUTIES AND RESPONSIBILITIES* While performing this job, the employee is responsible for continuous adherence to the Company’s Health & Safety Program. This includes: the health and safety of themselves and their coworkers, completing tasks in a safe manner, attending safety meetings and mandatory H&S training, and reporting any unsafe conditions, acts or unanticipated hazards to their Supervisor, General Manager or Health and Safety Specialist. Duties and responsbilities are detailed in the H&S Program Master Document and will be provided by the H&S Specialist and/or the direct supervisor during new-hire orientation, training sessions or upon request. * ENVIRONMENTAL REGULATORY COMPLIANCE* To comply with applicable regulations, the Operator is required to complete the hazardous training program as established in the Company’s Environmental Compliance Plan. A copy of the training sessions is available upon request. * JOB LEVELS* * * Associate Level: Customer Service Associate:* Non-exempt entry level position. Provides clerical and administrative support to high-level customer service representatives. Learning position. * *Level I: Customer Service Specialist:* Intermediate level position. Has up to 0-3 years of experience. Handles more routine issues and requires more guidance than does a higher level representative. * *Level II: Senior Customer Service Specialist:* Intermediate level position. Requires a high school diploma or equivalent and a minimum 2 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. * *Level III: Customer Service Lead or Supervisor:* Top level position with extensive experience. Has broad knowledge of company policies and procedures and is authorized to handle a broader array of issues autonomously than lower level reps. May act as the lead of a staff of customer service representatives and ensures that customers are satisfied. May be responsible for training lower level associates. Requires at least 3-5 years of experience in the field or in a related area. Familiar with a variety of the field''s concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a manager * SKILLS/KNOWLEDGE/ABILITIES (SKA)* To perform the duties of this job, employee must be customer service oriented; possess ability to actively listen to customers to understanad requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile. Other CS skills include high level of professionalism and problem solving ability. * * Education and/or Experience* High school diploma or GED plus applicable experience in the field or in a related area. Knowledge of TSCA, RCRA, HAZMAT, and OSHA regulations a plus. * * Required Training* Initial training will consist of 24 hours of HAZWOPER training and 8 hours field experience, in accordance with 29 CFR 1910.120; additional departmental training as needed. Annual training will consist of 8 hours of HAZWOPER Refresher training, in accordance with 29 CFR 1910.120; review of initial training and additional departmental training as needed. * * Certificates/Licenses/Registrations* None Required. * * Language Skills* Ability to read, analyze, and interpret general business documentation, technical procedures, governmental regulations, andto respond effectively to sensitive inquiries or complaints. Ability to write correspondance and to effectively present information in one-on-one and small group situations, including managers, co-workers, vendors, customers, and the general public. * * Mathematical Skills* Ability to work with mathematical concepts such as basic algebra. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. * * Reasoning Ability* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. * COMPLIANCE STATEMENT* The personal and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * PERSONAL DEMANDS* While performing the duties of this job, the employee is expected to work alone, work extended hours and/or shift work, requiring high concentration, repetitious operations with frequent interruptions. Work under the stress of meeting many requests from various departments, customers, and vendors, sometimes with conflicting deadlines. Maintain confidentiality. Frequent contacts include supervisor and co-workers, with regular contact with customers and visitors. The employee shall at all times demonstrate cooperative behavior with collegues, customers, and supervisors. * PHYSICAL DEMANDS* While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Occasional lifting, bending, stooping, or sitting in a confined position. Specific vision abilities required by this job include close vision, and ability to adjust focus. * WORK ENVIRONMENT* General office environment: The noise level in this work environment is usually quiet, but fast pace work.
(USA-TX-Robstown) Rep Customer Service
(USA-TX-Robstown) Rep Customer Service,(USA-TX-Robstown) Rep Customer Service,(USA-TX-Robstown) Rep Customer Service,(USA-TX-Robstown) Rep Customer Service,(USA-TX-Robstown) Rep Customer Service,(USA-TX-Robstown) Rep Customer Service,(USA-TX-Robstown) Rep Customer Service,(USA-TX-Robstown) Rep Customer Service,(USA-TX-Robstown) Rep Customer Service,(USA-TX-Robstown) Rep Customer Service from Jobs http://ift.tt/1mrOh7F
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