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(USA) Pension Administrator

The Company **Go beyond.** At Towers Watson, we are more than individuals. We are a community focused on helping our colleagues and clients thrive and succeed. Towers Watson is a leading global professional services company that helps organizations improve performance through effective people, financial and risk management. With 14,000 associates around the world, we offer solutions in the areas of benefits, talent management, rewards, and risk and capital management. The Business Towers Watson’s technology and administration solutions help companies save money and improve service delivery while freeing HR to make strategic contributions to the business. We have worked with some of the world’s leading organizations for over 25 years to provide benefit administration and outsourcing to over one million participants. The Role The role of Administrator is to work within an administration team servicing both member and client queries in relation to occupational pension schemes. Performance Objectives: Excellence * Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur. * Identify areas where the service to clients/members could be improved and communicate to Administration Co-ordinator/Administration Controller. * Deal with simple queries and requests by the use of standard letters. * Monitor own workflow to ensure service levels are achieved. * Prioritise own workload and maintain a rolling schedule of objectives. * Accurately perform manual calculations. * Know and live the firm’s values. People * Assist the wider team in more complex / project work when required. * Understand your role within the team. * Support colleagues for holiday cover and workload peaks. Clients * Help to provide an efficient, professional service to meet all client/members' needs and to promote the Towers Watson brand. * Develop knowledge of clients pension schemes. * Build a relationship with the clients. * Be a point of reference for standard automated cases. * Deal with all communications within defined quality and service standards. Financial * Ensure timely completion of timesheets The Requirements * Experience in either DB or DC pensions administration would be an advantage. * Able to work to a high level of accuracy. * Able to work well under pressure and meet targets. * Interpersonal skills to include good written and verbal communication. * Computer literate. * Pass at C or above for Maths and English at GCSE or equivalent. _Job ID#:_ 16500 *Location:* Leeds *Segment* Benefits *Business Area* Technology and Administration Solutions *Employment Status:* Regular Full-Time *Minimum Education:* GCSE or equivalent *Minimum Experience:* N/A

(USA) Pension Administrator

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