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jobs Senior Technical Support Engineer - Globitel



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Freelance jobs Senior Technical Support Engineer - Globitel


description :jobs Senior Technical Support Engineer - Globitel



Job summary

Attend to support cases reported by customer, and to assist Technical Support members is solving advanced cases. Hold product implementation and training.

 

Job Responsibilities

  •  Communicate with presales department, and accept site structure.
  •  Lead, communicate and manage on site engineers. Communicate with PM for project related issues (PIP, deliverables, acceptance, project closure)
  •  Conduct meetings site inspection, create SRD, and communicate it with customer and PM.
  •  Create final Site Map (Site Configuration Document) Handover document.
  •  Install and activate Globitel Customer Care Products inside and outside Jordan.
  •  Implement ATP on site after each installation.
  •  Provide on-site product training to customers.
  •  Contact the product specialist for any problem, inquiry, fix or update needed on each implementation.
  •  Implement major Updates / Fixes that require on-site involvement.
  •  Follow up on the implementation site until all issues are resolved.
  •  Maintain a high degree of customer service for all support queries and adhere to all service management principles.
  •  Responsible for product installation and configuration testing to assure better implementation and product knowledge
  • Responsible for creating installation procedure per product
  • Technical reference to support team when it comes to product installations, troubleshooting and features
  •  Responsible for conducting internal product trainings
  • Follow up with development when developing product updates and fixed
  •  Responsible of implementing major updates and fixes via VPN or by coordinating with an Implementation team member
  •  Responsible for approving every site map document submitted by implementation
  •  Prepare product OMC check list
  •  Prepare products training plan and material
  •  Participate in the design phase and technical meeting when developing a new product
  •  Conduct internal product technical training
  • Maintain Globitel Testing Lab


Job Details

Posted Date: 2021-11-08
Job Location: Riyadh, Saudi Arabia
Job Role: Information Technology
Company Industry: Telecommunications

Preferred Candidate

Career Level: Mid Career
Nationality: Saudi Arabia


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Freelance jobs Senior Technical Support Engineer - Globitel, Senior Technical Support Engineer - Globitel jobs, Senior Technical Support Engineer - Globitel,jobs Senior Technical Support Engineer - Globitel

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