jobs Customer Service Representative - Extensya
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description :jobs Customer Service Representative - Extensya
The Customer Service Representative has to answer all inbound/outbound calls and non-voice channels (Chat, Emails, Tickets, and Social Media). In addition, the Customer Service Representative needs to respond to customer queries through phone calls and non-voice channels.
The candidate must be knowledgeable about the different products and services related to the organization in which the Customer Service Representative is currently employed.
- Communicating with customers over the phone or via none voice channels (Chat, Emails, and Social media)
- Manage and resolve customer complaints
- Identify and overcome objections
- Able to handle calls or none voice channels in a pressure environment
- Should be capable of handling issues and complaints with providing solutions to the customers
- Should be fully aware of information related to the product or services of the organization
- Display Time flexibility towards shifts as per work floor requirements
Job Details
| Posted Date: | 2023-10-09 |
| Job Location: | Jordan - Amman |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Call Centers & Customer Care Outsourcing |
Preferred Candidate
| Nationality: | Jordan |
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