jobs Customer Service Representative - Extensya #freelancer_jobs

jobs Customer Service Representative - Extensya



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Freelance jobs Customer Service Representative - Extensya


description :jobs Customer Service Representative - Extensya



The Customer Service Representative has to answer all inbound/outbound calls and non-voice channels (Chat, Emails, Tickets, and Social Media). In addition, the Customer Service Representative needs to respond to customer queries through phone calls and non-voice channels.

The candidate must be knowledgeable about the different products and services related to the organization in which the Customer Service Representative is currently employed.


- Communicating with customers over the phone or via none voice channels (Chat, Emails, and Social media)

- Manage and resolve customer complaints

- Identify and overcome objections

- Able to handle calls or none voice channels in a pressure environment

- Should be capable of handling issues and complaints with providing solutions to the customers

- Should be fully aware of information related to the product or services of the organization

- Display Time flexibility towards shifts as per work floor requirements

Job Details

Posted Date: 2023-10-09
Job Location: Jordan - Amman
Job Role: Customer Service and Call Center
Company Industry: Call Centers & Customer Care Outsourcing

Preferred Candidate

Nationality: Jordan


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