jobs Service Advisors (Riyadh – Dammam – Jeddah ) - UNITED MOTORS COMPANY
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description :jobs Service Advisors (Riyadh – Dammam – Jeddah ) - UNITED MOTORS COMPANY
Customer
- Greet customers courteously; accurately capture customer vehicle complaint and advise service team
- Attend to inquiries and complaints from customers and resolves problems to ensure all needs are met
- Refer unresolved complaints or queries to the Supervisor reception or appropriate designate for resolution
- Call customers who have had major repairs done in the last month to inquire about vehicle performance
- Call customers to pre-schedule maintenance visits in order to reduce excessive walk-in traffic, waiting time, and to maximize utilization of off-peak business time
Service Process
- Record customer appointments, check service records and stamp service booklets
- Complete customer check list detailing all information provided by the customer in terms of defect or service required
- Enter data on system to obtain an estimate of the work to be performed and advise customer of the job cost estimates
- Complete and process all paperwork, obtain customer signature, estimate repair time and delivery date to the customer, and explain any payment policies
- Communicate with the customer any cost overruns (before they are incurred) or completion delays
- Maintain daily/weekly record of promised delivery dates ensuring that customers are kept informed of the expected completion date
- Receive invoices and obtain payment at the time of vehicle delivery to the customer
Warranty Claims
- Review warranty documentation where the customer requests work to be performed under the manufacturer’s warranty
- Advise and provide explanations to customers where repairs cannot be covered by warranty
- Coordinate and follow up on warranty jobs sent to authorized dealers to ensure timely completion of requested work
- Provide all warranty documentation to Warranty function to support any claims with the franchisor
Service Promotion
- Ensure that all marketing material is properly exhibited in the reception areas
- Mail service promotion material to targeted customers
- Explain to customers special plans and promotions related to maintenance and accessories
Reporting
Prepare regular reports regarding W schedules, status, and activities
Job Details
| Posted Date: | 2023-10-08 |
| Job Location: | Saudi Arabia - Riyadh |
| Company Industry: | Automotive Dealership & Distributor |
Preferred Candidate
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