BT Retail, Corporate Sales – UVM Acquisition Specialist
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Name of Job Holder:
Job Title:
UVM Acquisition Specialist
Job Role:
SASA04
Line of Business:
BT Retail
OUC:
MKJV
Reports to and their Job Role
UVM Sales Manager
Location
UK
Key Purpose of the Role
Purpose Of Role:
The post holder will work as part of a Unified Voice & Mobility team whose objective is to acquire revenues within a specified account base.
The post holder will be responsible for acquiring UVM revenues with an agreed set of customers, ensuring the customer is fully exploiting the products and services BT Corporate have to offer. The post holding will have an excellent understanding of the current UVM portfolio. Identifying and closing UVM acquisition opportunities will be a core activity. The post holder will be a strong networker as be the ability to lead generate across the business portfolio and building strong business relationship will be central to the role
Key Responsibilities & Job Standards
KEY RESPONSIBILITES
What I am responsible for?
(i.e) the core activities and outputs expected of my role)
- To acquire competitive UVM revenues across a defined base of Corporate customers
- Lead generation across Mobile Workforce and Inbound portfolios
- To achieve all KPI objectives and Sales Targets and to accurately record all activity on Sales Force
- To deliver all Acquisition projects in a timely manner taking full ownership for the activation of all associated contracts and integrity of the data captured therein
To define, develop and own KDM relationships and Acquisition strategy for the UVM portfolio with the defined client base, developing sales plans through agreed methodology (eg ADP/Battle) thereby ensuring business opportunities are maximised and BT revenue and profit is protected
To work collaboratively with other parts of BT Corporate Business to generate Sales Opportunities and maximise the potential investment with BT
- To understand in detail the elements of the UVM portfolio you are accountable for, along with the associated systems and processes and to follow the latest trends and developments in these areas (both in terms of BT and our competition). Including 3G & 4G knowledge and the challenges and opportunities will bring BT and their customers and a clear of how the developing WIFI landscape can complement data requirements.
- To maintain a good appreciation of BT products, services and business solutions
- To follow the current "Competitive Marketing Principles", as issued by Regulatory Affairs.
- To deal, where necessary, with customer complaints and advocate use of correct Service processes to ensure customer requirements are met efficiently.
- To provide plans, forecasts, reports and information regarding Customer requirements, business performance and competitors as required.
- To attend training and development courses ensuring BT’s needs are met.
- To develop peer and executive relationships with the virtual teams and wider BT and to collaborate and lead the team effectively for client & business benefit.
- Ensure accurate and timely management of systems e.g. Salesforce.
- Always adhere to BT's Conduct Standards & values along with HR procedures & policies and BT Safety PolicyTo implement effective time management
- To be a role model for the team by living the company’s values and ensuring high standards of conduct.
- Work unsociable hours when required and present a professional image at all times.
- To ensure that all processes and procedures for which the post holder is responsible are reviewed regularly & are of an auditable standard thereby ensuring their integrity, effectiveness and safety.
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JOB STANDARDS
What I will do to contribute to the success of BT?
How I will do it in line with the BT capabilities?
- Track record of selling Traditional products.
- Accurate planning, forecasting and reporting against sales plan and targets.
- Managing change, aligning and prioritising multiple demands.
- Maintain the agreed level of contact Phone and face to face with the customer in line with the contact strategy relating to the opportunity.
- Development and execution of Battle plans and/or other sales development plans.
- Excellent communication, presentation and interpersonal skills.
- Excellent influencing and negotiating skills.
- Understanding of BT’s structure and ICT capabilities and our competitive advantage.
- Demonstrate a good understanding of BT’s Competitor offering particularly in the relevant technologies for which the specialist will be responsible.
- Strong analytical skills .
- Computer literacy and system skills and knowledge are essential.
- The ability to work with the minimum of supervision, be part of a team, present a quality image and be willing to work outside core Business hours as and when required.
Key Competencies & Dimensions in line with Sales Excellence Programme Evaluations
MEASURES
What are the measures that will help me and my manager know how I am doing?
- Achievement against Personal Targets as laid out in UVS Sales Charter
Mandatory Job Standards of the Job Holder – THE REGULATORY OR LEGAL REQUIREMENTS THAT ARE APPLICABLE TO THE ROLE.
- Safety. To ensure the health and welfare of the job holder (and his/her team if applicable) in accordance with BT’s Health & Safety policy.
- Security. To access, use or disclose customer information only when needed for the job in accordance with BT’s Security Policy. Any other access may only be made on receipt of additional authority in accordance with BT Information Security. To ensure that the job holder (and his/her team if applicable) is made aware of the need to safeguard sensitive customer information, so that customers perceive BT to be a trustworthy organisation.
- Competition. The job holder will understand the regulatory, fair trading and competition rules and have an awareness of the BT Code of Practice relating to their work sufficiently to be able to comply with them, relying on their own knowledge or on their ability to recognize when they will need specialist support.
- Two Way Performance Deal* we have a clear and consistent two way performance deal for all employees.*
- Ensure that BT’s Code of conduct is fully adhered to http://ift.tt/1kORCNd.
- People Manager Job Standard (Where Applicable)We have clear and consistent standards for all BT people managers. Use the information athttp://humanresources.intra.bt.com/index/becoming-a-better-people-manager/yourjobstandards.htm to see what’s expected if you are a people manager.
References
BT Capabilities
BT Professional Communities
Location: UK
Salary: C40k
# of openings: 6
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