##
We are currently looking to recruit a Logistics Coordinator for our UK HQ in Guildford, Surrey. The CS Logistics Coordinator’s role is to ensure that spare parts orders placed throughout Customer Support are proactively managed and placed by the parts order desk and to resolve system and logistics related defects. Issues must be resolved quickly to ensure on time delivery, maximise equipment uptime and minimise cost.
Coordinators are also responsible for ensuring that issued spare parts are correctly reported by field engineers and returnable / repairable items are collected and safely returned to central stock.
It’s critical to understand and work closely with the Customer Support Centre and Technical Helpdesk, SPS and the field service engineers.
Key Responsibilities:
Logistics Coordination
To ensure all internally generated and Direct Customer Orders have been processed correctly through the order management system
To coordinate the delivery of exceptions in the spare parts ordering process
To maintain a parts order desk to process CCC demand for parts.
To ensure that Customer Support Centre teams are kept informed of ETA for exceptional orders (backorders and delayed items)
Ensure that carriers are aware of any changes regarding a shipment and that they have the correct equipment to handle the collection and delivery of large or heavy items
To raise purchase orders on Supply Centres and Third Party Suppliers as required
To escalate any logistics supply problems to the Service Logistics Team Leader and other appropriate staff, Team Leaders & Managers in a timely manner
To manage outstanding purchase orders, including backorders
Inform/train other members of staff to minimise errors
To provide out of hours logistics escalation support on a rota basis
To manage 3rd party supplier of tools and test equipment for engineers.
Inventory Control
Communicate with OPT, Engineers and Service Managers as necessary to control field stock levels
Monitor with OPT and assist in the prompt return of spare parts from the field
Resolve any issues regarding lost or missing parts, accurately identify unresolved items and request financial write off
Work closely with global teams to manage spare parts returns
Manage GIT and PRR to agreed targets.
Key measures and performance indicators
Parts are correctly ordered and delivered (escalation of errors)
Outstanding back orders
Stock levels- inventory value and aging, write-off value
Customer satisfaction and any dissatisfaction
Contribution towards the team
Demonstrated support for your colleagues
Feedback from engineers, Service Managers and other internal staff
How to Apply:
If you believe you have the right skills and attributes to be our next Logistics Coordinator then apply online now.
Job: Quality – Supplier
Primary Location: United Kingdom-England-Guildford
Organization: Healthcare-10011005
Schedule: Full-time
Travel: No
Req ID: 061794
from Jobs http://ift.tt/1c1qCEh
via vacancies