Job Description
We currently have an opening at Associate Director level to assist the VP of Ratings Operations - Europe in improving, developing, implementing and maintaining critical business processes related to analytical and operating policies/practices, regulatory and legal commitments, quality assurance requirements and business procedures. The Ratings Operations Team in Europe covers Corporates & Governments (C&G;) and Structured Finance (SF). The position is based in London and is primarily responsible for day-to-day operational support of C&G; EMEA.
Key responsibilities will include:
- Manage day–to-day operational support of the C&G; EMEA business unit, including strategic direction of the Analytical Support Unit (ASU) team.
- Implement and maintain the day-to-day critical business processes, including internal controls, required to support analytical and regulatory requirements.
- Continual communication with analytical management to ensure support service excellence.
- Focus on “Deliver with discipline” corporate goal by implementation and maintenance of key controls (especially documentation).
- Manage operational projects such as new criteria implementation and bulk rating actions.
- Manage urgent requests which require fast problem analysis and solution delivery.
- Drive continuous improvement through regular monitoring and updating of processes supported by a range of quantitative and qualitative metrics and measurements.
- Improvement, implementation and management of operational systems (products, tools), processes and policies as assigned by the VP of Operations. Includes change management support.
- Develop and regularly update operating performance metrics dashboards including but not limited to information about timeliness of ratings, speed to market, outstanding documentation, corrective actions, and general compliance.
- Supervise ASU Manager on development and training of ASU, and motivation of team.
- Partner with Legal, Compliance and Global Regulatory Affairs to ensure compliance with regulatory initiatives pertaining to the respective business units and/or regions key stakeholders.
Partner with other Ratings Operations staff, PMO (Project Management Office), IT staff, and BPM (Business Process Management) on implementation of key system/process improvement initiatives. Qualifications
Requires an ability to operate across the organisation and to recognize opportunities that require integration, mobilization and coordination of disparate processes.
- Requires a strong understanding of implementation and maintenance of workflows and controls across the different business units, and how these processes can be delivered with service excellence.
- Must display an ability to work effectively within the organization's complex decision making and matrix organizational structures.
- Must have superior project management skills and ability to bring multiple projects to successful and timely conclusions.
- Experience in BPM (Business Process Management), knowledge of Process Mapping and Six Sigma.
- Experience of the management and development of a team.
- Must be skilled in process problem-solving by researching the issue, gathering a variety of internal and external information and synthesizing this information into a cohesive, concise analysis and action plan.
- Strong technical skills such as Excel, PowerPoint and Business Objects are highly desirable as are documentation and writing skills (e.g. process maps, procedures, activity reports etc.).
- Requires strong ability to become a subject matter expert on the key C&G; rating process systems in order to aid day-to-day process.
- Requires highly-developed communications skills, both oral and written.
- Self starter, who has demonstrated strong levels of initiative.
- Must be articulate and possess strong influencing and change management skills.
- Bachelor's degree required; Post-graduate degree desirable.
About Standard & Poor's Ratings Services and McGraw Hill Financial Standard & Poor’s Ratings Services is a leading provider of global credit benchmarks and research that investors, businesses, and markets use to foster economic development and growth around the world.
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McGraw Hill Financial includes Standard & Poor’s Ratings Services, S&P; Capital IQ, S&P; Dow Jones Indices, J.D. Power, Platts, and McGraw Hill Construction. Together, we’re the foremost providers of essential intelligence for the capital and commodities markets.
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Job Title: Director / Associate Director - EMEA Ratings Operations Team - London
Req #: 201421
Brand: S&P; Ratings Services
Location: London, England
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