(USA-TX-San Antonio) Associate Care Specialist
The North America Associate Service Center (NA ASC) Associate Care Specialist (ACS) delivers high-quality, cross-culturally competent customer-oriented service within assigned area of process responsibility in support of his/her assigned team's performance objectives. The ACS is responsible for a variety of functions within the Associate Service Center, including the answering of incoming phone calls, and handling associate emails and voicemail messages in a timely fashion, database management, etc. Additional responsibilities are delegated by a team lead and/or ASC manager. *Responsibilities*: * Acts a first point of contact for associates who contact the ASC via telephone, email or voicemail. * Utilizes on-line policies/programs to respond to inquires. Works with ASC Specialists/Analysts, ASC Team Lead and/or Manager as well as Global Solution Center and/or HR Partner/Business Partner to escalate issues as appropriate, and to provide overall timely resolutions. * Provides associates with information about policies, job duties, working conditions, wages, and associate benefits and/or refers them to the appropriate vendor for solution. * Maintains associate master data information for US, Puerto Rico and Canada associates * Other duties as assigned. *Special Skills*: * Must have a strong customer service focus and orientation * Proven ability to take ownership, think independently, and perform tasks with minimal supervision. * Basic knowledge of HR legal / regulatory requirements in US, Puerto Rico and/or Canada * Demonstrated learning agility, resourcefulness, good judgment, strong follow-up skills * Ability to assess and diagnose problems * Demonstrates flexibility of behavior; seeks to understand other's perspectives * Capability to work as part of a team and collaborate with co-workers. * Strong attention to detail; analytical skills * Ability to communicate well with others and work in an organized and professional manner * Capability to work as part of a team and collaborate with co-workers. * Punctuality and flexibility. * Excellent verbal and written communication skills, as well as outstanding customer service skills. * Must be able to maintain a sense of urgency and confidentiality *Requirements*: * High school diploma or equivalent * 2+ years office/clerical, call center, and/or data entry experience. * Fluent English *Preferences*: * Bachelor's degree * Bilingual in English/Spanish and/or English/French * Familiarity with SAP and/or Enwisen portal case management *Job:* Clerical / Administration *Primary Location:* US-Texas-San Antonio *Shift:* First Shift / Day Job *Req ID:* CLE00043
(USA-TX-San Antonio) Associate Care Specialist
(USA-TX-San Antonio) Associate Care Specialist,(USA-TX-San Antonio) Associate Care Specialist,(USA-TX-San Antonio) Associate Care Specialist,(USA-TX-San Antonio) Associate Care Specialist,(USA-TX-San Antonio) Associate Care Specialist,(USA-TX-San Antonio) Associate Care Specialist,(USA-TX-San Antonio) Associate Care Specialist,(USA-TX-San Antonio) Associate Care Specialist,(USA-TX-San Antonio) Associate Care Specialist,(USA-TX-San Antonio) Associate Care Specialist from Jobs http://ift.tt/1dHzVxD
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The North America Associate Service Center (NA ASC) Associate Care Specialist (ACS) delivers high-quality, cross-culturally competent customer-oriented service within assigned area of process responsibility in support of his/her assigned team's performance objectives. The ACS is responsible for a variety of functions within the Associate Service Center, including the answering of incoming phone calls, and handling associate emails and voicemail messages in a timely fashion, database management, etc. Additional responsibilities are delegated by a team lead and/or ASC manager. *Responsibilities*: * Acts a first point of contact for associates who contact the ASC via telephone, email or voicemail. * Utilizes on-line policies/programs to respond to inquires. Works with ASC Specialists/Analysts, ASC Team Lead and/or Manager as well as Global Solution Center and/or HR Partner/Business Partner to escalate issues as appropriate, and to provide overall timely resolutions. * Provides associates with information about policies, job duties, working conditions, wages, and associate benefits and/or refers them to the appropriate vendor for solution. * Maintains associate master data information for US, Puerto Rico and Canada associates * Other duties as assigned. *Special Skills*: * Must have a strong customer service focus and orientation * Proven ability to take ownership, think independently, and perform tasks with minimal supervision. * Basic knowledge of HR legal / regulatory requirements in US, Puerto Rico and/or Canada * Demonstrated learning agility, resourcefulness, good judgment, strong follow-up skills * Ability to assess and diagnose problems * Demonstrates flexibility of behavior; seeks to understand other's perspectives * Capability to work as part of a team and collaborate with co-workers. * Strong attention to detail; analytical skills * Ability to communicate well with others and work in an organized and professional manner * Capability to work as part of a team and collaborate with co-workers. * Punctuality and flexibility. * Excellent verbal and written communication skills, as well as outstanding customer service skills. * Must be able to maintain a sense of urgency and confidentiality *Requirements*: * High school diploma or equivalent * 2+ years office/clerical, call center, and/or data entry experience. * Fluent English *Preferences*: * Bachelor's degree * Bilingual in English/Spanish and/or English/French * Familiarity with SAP and/or Enwisen portal case management *Job:* Clerical / Administration *Primary Location:* US-Texas-San Antonio *Shift:* First Shift / Day Job *Req ID:* CLE00043
(USA-TX-San Antonio) Associate Care Specialist
(USA-TX-San Antonio) Associate Care Specialist,(USA-TX-San Antonio) Associate Care Specialist,(USA-TX-San Antonio) Associate Care Specialist,(USA-TX-San Antonio) Associate Care Specialist,(USA-TX-San Antonio) Associate Care Specialist,(USA-TX-San Antonio) Associate Care Specialist,(USA-TX-San Antonio) Associate Care Specialist,(USA-TX-San Antonio) Associate Care Specialist,(USA-TX-San Antonio) Associate Care Specialist,(USA-TX-San Antonio) Associate Care Specialist from Jobs http://ift.tt/1dHzVxD
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