(USA-WI-De Pere) Specialty Benefits Customer Care Specialist
## Description **Role:**Service Operations Customer Care Specialist **Assignment:**Call Center **Location:**De Pere, WI Humana is looking for associates dedicated to service, and who believe in following the golden rule: treat others the way you want to be treated. Humana was founded on this basic premise of how people should be treated, and this value is very much alive in our expectations for providing our customers with perfect service today. At Humana, Perfect Service means getting the basics done right, delivering value and quality, providing guidance on their needs, and actively engaging with our members. Our associates engage with members through every step of their road to wellness; whether it’s through direct interaction or their efforts behind the scenes. Humana associates provide Perfect Service every day to our members, employers, providers and colleagues. As a member of our service organization you will respond directly to questions and provide guidance on transactions, inquires, or complaints from consumers. Humana is looking for people who improve their own well-being by taking care of others. **Assignment Capsule** Be a part of Service Operations – provide perfect service and guidance to members. Humana is seeking a Customer Care Specialist for our call center to directly respond to questions, handle issues and provide guidance to both internal and external customers. * Receive, document and resolve customer inquiries by using established best practices * Build lasting relationships with Humana’s customers * Educate customers, providers and employers about Humana’s products and services over the telephone **Key Competencies** * **_Interpersonal Effectiveness_:** Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships. * **_Builds Trust_**: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one''s actions. * **_Accountability_**: Meets established expectations and takes responsibility for achieving results; encourages others to do the same. * **_Customer Focus_**: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience. ## Qualifications **Role Essentials** * High School Diploma or equivalent * Proficiency in Microsoft Word and Excel * Previous inbound call center or related customer service experience * Excellent verbal and written communication skills * Excellent Emotional Intelligence * Experience using multiple applications simultaneously * Capacity to maintain confidentiality **Role Desirables** * Associate’s or Bachelor’s Degree * Proficiency in Microsoft PowerPoint * Fluency in Spanish **Reporting Relationships** You will report to a Frontline Leader. This area is under the leadership of the SVP & Chief Operating Officer. **Additional Information** **You must be flexible to be available for any shift during these hours** * Shift is any 8-hour shift that occurs between the hours of 8:00 AM - 8:00 PM Monday - Friday * Shifts are determined based on business need following 5 - 6 weeks of training * Training occurs 8:00 AM - 4:30 PM Monday - Friday At Humana, we’re also committed to making the resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. We know your well-being is important to you, and it’s important to us too. If you share our passion for helping people, we likely have the right place for you at Humana. After applying, we encourage you to join our Talent Network as well, so you can stay informed and up to date on what’s happening around our organization in the changing world of healthcare. *Schedule:* Full-time *Primary Location:* US-WI-De Pere *Role:* Service Operations *Travel:* No *Req ID:* 119540 *Work Environment Type:* Office
(USA-WI-De Pere) Specialty Benefits Customer Care Specialist
(USA-WI-De Pere) Specialty Benefits Customer Care Specialist,(USA-WI-De Pere) Specialty Benefits Customer Care Specialist,(USA-WI-De Pere) Specialty Benefits Customer Care Specialist,(USA-WI-De Pere) Specialty Benefits Customer Care Specialist,(USA-WI-De Pere) Specialty Benefits Customer Care Specialist,(USA-WI-De Pere) Specialty Benefits Customer Care Specialist,(USA-WI-De Pere) Specialty Benefits Customer Care Specialist,(USA-WI-De Pere) Specialty Benefits Customer Care Specialist,(USA-WI-De Pere) Specialty Benefits Customer Care Specialist,(USA-WI-De Pere) Specialty Benefits Customer Care Specialist from Jobs http://ift.tt/NOHlW4
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## Description **Role:**Service Operations Customer Care Specialist **Assignment:**Call Center **Location:**De Pere, WI Humana is looking for associates dedicated to service, and who believe in following the golden rule: treat others the way you want to be treated. Humana was founded on this basic premise of how people should be treated, and this value is very much alive in our expectations for providing our customers with perfect service today. At Humana, Perfect Service means getting the basics done right, delivering value and quality, providing guidance on their needs, and actively engaging with our members. Our associates engage with members through every step of their road to wellness; whether it’s through direct interaction or their efforts behind the scenes. Humana associates provide Perfect Service every day to our members, employers, providers and colleagues. As a member of our service organization you will respond directly to questions and provide guidance on transactions, inquires, or complaints from consumers. Humana is looking for people who improve their own well-being by taking care of others. **Assignment Capsule** Be a part of Service Operations – provide perfect service and guidance to members. Humana is seeking a Customer Care Specialist for our call center to directly respond to questions, handle issues and provide guidance to both internal and external customers. * Receive, document and resolve customer inquiries by using established best practices * Build lasting relationships with Humana’s customers * Educate customers, providers and employers about Humana’s products and services over the telephone **Key Competencies** * **_Interpersonal Effectiveness_:** Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships. * **_Builds Trust_**: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one''s actions. * **_Accountability_**: Meets established expectations and takes responsibility for achieving results; encourages others to do the same. * **_Customer Focus_**: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience. ## Qualifications **Role Essentials** * High School Diploma or equivalent * Proficiency in Microsoft Word and Excel * Previous inbound call center or related customer service experience * Excellent verbal and written communication skills * Excellent Emotional Intelligence * Experience using multiple applications simultaneously * Capacity to maintain confidentiality **Role Desirables** * Associate’s or Bachelor’s Degree * Proficiency in Microsoft PowerPoint * Fluency in Spanish **Reporting Relationships** You will report to a Frontline Leader. This area is under the leadership of the SVP & Chief Operating Officer. **Additional Information** **You must be flexible to be available for any shift during these hours** * Shift is any 8-hour shift that occurs between the hours of 8:00 AM - 8:00 PM Monday - Friday * Shifts are determined based on business need following 5 - 6 weeks of training * Training occurs 8:00 AM - 4:30 PM Monday - Friday At Humana, we’re also committed to making the resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. We know your well-being is important to you, and it’s important to us too. If you share our passion for helping people, we likely have the right place for you at Humana. After applying, we encourage you to join our Talent Network as well, so you can stay informed and up to date on what’s happening around our organization in the changing world of healthcare. *Schedule:* Full-time *Primary Location:* US-WI-De Pere *Role:* Service Operations *Travel:* No *Req ID:* 119540 *Work Environment Type:* Office
(USA-WI-De Pere) Specialty Benefits Customer Care Specialist
(USA-WI-De Pere) Specialty Benefits Customer Care Specialist,(USA-WI-De Pere) Specialty Benefits Customer Care Specialist,(USA-WI-De Pere) Specialty Benefits Customer Care Specialist,(USA-WI-De Pere) Specialty Benefits Customer Care Specialist,(USA-WI-De Pere) Specialty Benefits Customer Care Specialist,(USA-WI-De Pere) Specialty Benefits Customer Care Specialist,(USA-WI-De Pere) Specialty Benefits Customer Care Specialist,(USA-WI-De Pere) Specialty Benefits Customer Care Specialist,(USA-WI-De Pere) Specialty Benefits Customer Care Specialist,(USA-WI-De Pere) Specialty Benefits Customer Care Specialist from Jobs http://ift.tt/NOHlW4
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